Recreation Facilities Customer Service Attendant

Town of Castle Rock•Castle Rock, CO

9d•Onsite

About The Position

The Town of Castle Rock is seeking individuals to join their team who are committed to making decisions that benefit the present while preserving the future quality of life in Castle Rock. The organization values teamwork, cooperation, and quality communication, striving to provide exceptional public service and encourage creativity and innovation. This role involves assisting with the daily operations of recreation facilities, providing excellent customer service, and ensuring a safe and welcoming environment for patrons.

Requirements

Must be at least 16 years of age
Six (6) months' customer service experience is preferred; or an equivalent combination of education, training, and experience.
Current, valid adult, child, and infant CPR, First Aid, and AED Certifications from accredited/approved agencies or the ability to obtain during initial training period.
Must maintain the ability to work a flexible schedule which includes nights and weekends
Maintain a knowledge of Parks and Recreation Department policies and procedures
Maintain a knowledge of the recreation facilities programs and activities
Skill in communicating in person and over the phone
Ability to count money and make correct change when necessary
Ability to establish and maintain effective working relationships with patrons and coworkers
Ability to exercise consistent tact and courtesy in frequent public contact
Ability to handle multiple and various tasks while maintaining attention to detail for accuracy
Skill in operating a computer keyboard and the ability to learn specific Recreation Department software applications
Sedentary work for long periods of time
Occasional physical work lifting no more than 25 pounds
Occasional lifting, carrying, walking and standing
Frequently required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawl
Frequent hand/eye coordination to operate personal computer and office equipment
Vision for reading, recording and interpreting information
Speech communication and hearing to maintain communication with employees and citizens
Must satisfactorily complete a criminal background check prior to commencing employment.

Nice To Haves

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Responsibilities

Assists with opening and closing procedures for the recreation facilities
Greets patrons visiting and/or utilizing the recreation facilities
Provides customer service by responding to basic patron concerns and feedback
Answers phone and responds to patron questions and connects customers to the appropriate staff when further assistance is needed
Accepts fees for facility attendance, program registrations and point of sale transactions as required
Makes change for customers paying cash as appropriate
Maintains an accurate accounting of all cash and checks located in the cash drawers
Assists patrons with the creating of registration system accounts as required
Verifies customer residency and updating their registration system accounts
Restocks pro-shop inventory as required
Performs hourly facility walkthroughs and safety checks as required
Addresses immediate safety and basic sanitary maintenance activities as they are discovered or reported
Submits maintenance request forms for identified safety, sanitary or venue quality concerns as identified or reported
Maintains the basic cleanliness of the recreation facilities
Maintains the cleanliness and safety of the facility entry points and facility adjoining sidewalks during hours when parks maintenance staff are unavailable
Complete the setup and teardown of various venues and areas as required for scheduled room use
Respond to emergencies located in the recreation facilities while on duty and provide care and/or assistance as required or directed
Completes required reporting on facility participation, daily transactions, point of sale inventory, injury/illnesses and incidents occurring while on duty
Performs other duties as assigned or required