Duke Recreation Facilities Assistant

Duke Careers•Durham, NC

3d•Onsite

About The Position

The Recreation Facilities Assistant serves as a key operational leader within Brodie Recreation Center, supporting daily facility operations, aiding and supporting student staff, and ensuring a safe, clean, and welcoming environment. This role combines frontline leadership support, administrative coordination, and staff development. The Facility Operations Assistant serves as a versatile support role that enhances the daily operations of Duke Recreation & Physical Education facilities. This position is responsible for maintaining a strong understanding of all frontline roles—including Guest Services and Facility Monitor—and stepping in as needed to ensure seamless coverage, consistent policy enforcement, and high-quality member experiences. This role supports staff, reinforces operational standards, and helps maintain a safe, clean, and welcoming environment across all spaces.

Requirements

Maintain CPR/AED/First Aid certification
Work requires the ability to provide recreational assistance generally equivalent to a partial high school education.
None required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
None required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Nice To Haves

Minimum of two years of relevant experience (recreation, facilities, or service environment preferred).
Strong communication, leadership, and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Maintains a flexible schedule with availability across mornings, afternoons, evenings, and weekends, including holidays, academic break periods, and inclement weather days when the university remains operational.

Responsibilities

Assist, guide, mentor, and support student and part-time facilities staff
Assist with interviewing, hiring, onboarding, and training of new staff
Support staff scheduling, utilizing scheduling software, to ensure appropriate facility coverage
Provide feedback, accountability, and performance support for part-time staff
Assist in the oversight of daily facility operations
Ensure cleanliness, safety, and functionality of all spaces through collaboration with Housekeeping and Facility Management Department
Maintain inventory and coordinate repairs for cardio, strength and check out front desk equipment
Oversee operational documents, forms, and tracking systems (e.g., staff cleaning logs and facility cleaning forms) and develop and implement cleaning assignments and procedures for facility spaces, including cardio and strength equipment, using tools such as Google Forms, Microsoft Lists, and Canvas.
Support execution of special events and facility reservations
Coordinate setup and breakdown for programs and events
Respond to facility emergencies and implement Emergency Action Plans
Serve on the severe weather response team
Enforce all safety protocols and facility policies
Model and promote Duke Rec & PE department mission, vision, and values
Attend staff meetings, training, and professional development as requested
Support Duke Rec & PE departmental initiatives and team collaboration
Provide coverage across frontline roles during call-outs, breaks, and peak times
Support daily operations and ensure consistent policy enforcement
Conduct walkthroughs to maintain cleanliness, safety, and functionality
Monitor equipment and facility conditions; report and escalate issues as needed
Deliver excellent customer service and assist members with questions, equipment use, and concerns
Support and guide student staff; assist with break coverage and peak-time operations
Communicate facility needs, incidents, and concerns with supervisors
Utilize systems (Fusion, MyRec) and assist with reports, logs, and lost & found tracking