Coordinator Recreation

Hilton Grand Vacations•Honolulu, HI

9h•$23 - $24•Onsite

About The Position

The Recreation Coordinator is responsible for delivering exceptional guest service while supporting daily recreation operations, recreational programs, and resort amenities. This role coordinates and facilitates recreational activities for guests of all ages, assists with special events and resort programs, and helps maintain a safe, clean, and welcoming environment throughout all recreation areas. The Recreation Coordinator supports the operation of the pool, fitness center, Ofuro, towel desk, and recreational facilities, while promoting guest engagement and enhancing the overall vacation experience. Commitment and dedication to our Spirit of Service culture and Hilton Grand Vacations Values are expected in all interactions with guests, owners, and team members.

Requirements

High School Diploma, GED, or equivalent
Less than one year of related experience
Ability to work outdoors in varying weather conditions.
Ability to stand and walk for extended periods.
Strong guest service and communication skills.
Ability to monitor recreational facilities and enforce safety standards in a professional manner.
Ability to lift, carry, push, and pull up to 50 lbs. with reasonable accommodation.
Ability to work a flexible schedule including weekends and holidays.

Nice To Haves

Associate’s/College Degree
1+ years of related experience
Supervisory Experience
CPR/First Aid Certification
Previous recreation, hospitality, resort operations, or customer service experience.
Experience coordinating guest activities or events.
Bilingual Japanese conversational skills.

Responsibilities

Coordinate and assist with daily recreational programs and activities for guests and owners of all ages based on guest interests, resort needs, and seasonal opportunities.
Support and facilitate special events, holiday activities, competitions, mixers, and group recreation programs.
Assist with recreation program promotion by preparing and distributing activity materials, guest communications, flyers, schedules, and informational handouts.
Evaluate programs and activities for effectiveness, participation, and guest satisfaction; provide recommendations for ongoing improvement.
Provide outstanding guest and owner service by responding to inquiries, providing information, resolving concerns, and creating a positive resort experience.
Operate and maintain the towel desk in a clean, organized, and efficient manner.
Distribute, collect, and manage pool towels while maintaining appropriate inventory levels.
Rent, distribute, track, and maintain recreational equipment for guest use.
Set up, inspect, and maintain pool furniture, umbrellas, recreational equipment, and activity areas.
Monitor inventory levels of towels, recreational supplies, and equipment; communicate shortages and replenishment needs promptly.
Maintain cleanliness and organization of pool decks, recreation areas, storage rooms, workspaces, and related facilities.
Monitor pool, fitness center, Ofuro, and recreation areas to promote guest safety and a positive guest experience.
Enforce all resort, pool, fitness center, and recreation safety rules, regulations, and operating procedures.
Identify and promptly report safety hazards, maintenance concerns, equipment issues, and operational deficiencies.
Complete required company training and maintain compliance with all company policies, procedures, and safety standards.
Assist with recreation program reporting, surveys, inventory tracking, and operational documentation as assigned.
Support other resort departments, cross-functional initiatives, and special projects as needed.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.