Variable Recreation Center - Front Desk

City of Lakewood•Lakewood, CO

9d•Onsite

About The Position

The City of Lakewood is currently recruiting variable employees for this position. A variable employee is an at-will employee who works in a seasonal or temporary capacity. Their work schedule is based on business need. This position would be a part-time non-benefitted position. The Recreation Center Front Desk Clerk is responsible for assisting in front desk operations and activity registrations. As a forward-facing position, this position has a strong emphasis on customer service and communication.

Requirements

Ability to deal effectively with participants and the public in a positive way and provide excellent customer service.
Ability to work non-traditional hours, evenings, weekends, and select holidays.
Ability to work with constant interruptions.
Ability to work independently, as well as a team member.
Ability to work with diverse age groups and populations.
Background check required
Experience with recreation software programs preferred.
Ability to operate Microsoft Office Suite to include, Outlook, Word and Excel.
Some high school.
Experience working with the public or in a customer service capacity preferred.
Current CPR and First Aid certifications, or the ability to obtain within three months of hire.
Must successfully complete and maintain required state or departmental physical standards and certifications.
Bend or position self to move items from higher place to lower place or vice versa
Sit, stand or be stationary
Talk, hear, converse, communicate, or exchange information
Use of hands and/or fingers in a repetitive motion to handle, pinch, grasp, move, feel, inspect, etc.
Walk, ascend, descend on both even and uneven terrain
Vision to include distance, depth perception, peripheral and color
Employees are also expected to encourage safe work practices by all co-employees, and to report any unsafe work practices immediately to a supervisor.

Responsibilities

Greets visitors to the indoor/outdoor facility and assists patrons as necessary.
Answers the telephone, directs calls, provides information, and records messages as needed.
Provides information on classes and programs offered by our Department; keeps informed of the many changes and modifications of our program offerings and schedules.
Inputs patrons’ membership and registration information into the recreation software.
Responsible for cash handling and processing payments; compiles a daily cash report worksheet and prepares bank deposit slips as required by shift.
Assists in checking and restocking consumable and cleaning supplies.
Enforces facility rules and policies as necessary.
Keeps up-to-date on staff communications and required trainings.
Assists in assigned shift duties such as cleaning fitness equipment, setup and cleanup for rental groups, maintaining an organized work station, and conducting building walkthroughs.
Stays informed of emergency procedures and assists in implementation.
Upholds Division mission statement and core values in every aspect of work.
Requires regular and prompt attendance; May seasonally work as an outdoor pool cashier.
Perform other duties as assigned