Recreation Assistant - Athletics (On-Call)

City of Goldsboro

4d•Onsite

About The Position

Performs customer service duties at the Recreation Center. Monitors activities of participants, issues equipment and provide program and membership information to customers. This position is a year-round, on-call position. Anticipated hours/schedule: 10-12 hours per week, 1-2 days during the week, and Saturdays.

Requirements

High school graduate, or equivalent.
Six (6) months of customer service or public contact.
Valid Class “C” Texas driver’s license
CPR/AED and First Aid Certifications or ability to obtain within first six (6) months of employment.
Knowledge of: Supervisory and management principles and practices.
Basic rules and regulations for amateur athletics, games and competitions, including Texas Amateur Athletic Federation (TAAF) standards and Amateur Softball Association (ASA) and City of Georgetown league rules.
Recreation risk management principles.
City policies and procedures.
Skill in: Establishing and maintaining effective working relationships.
Using computers and software applications.
Communicating effectively, both orally and in writing.
Addressing/resolving participant complaints and concerns.
Reading journals, memos and other documents.

Nice To Haves

Sports officiating certifications are preferred.

Responsibilities

Assists with supervising youth and adult athletic programs during weekend and evening hours.
Supervises and evaluates youth and adult athletic programs.
Keeps inventory and maintains equipment for youth and adult athletic programs.
Sets up/takes down for programs as needed.
Interacts with public and staff on a regular basis; responds to inquiries; addresses on-site complaints, grievances, and emergency issues; assists patrons as needed.
Communicates with program participants and parents concerning program matters.
Provides customer service to all participants in activities and programs in area of assignment.
Registers participants and members for activities, programs, and services; collects pay for fees and memberships and reconciles receipts and cash register at the end of shift.
Processes member paperwork, including address changes, member cancellations, new members, electronic funds transfers and payments.
Monitors activities offered through the City Parks & Recreation Division to ensure compliance with rules and policies and safety guidelines.
Issues and checks ID cards.
Distributes recreation and fitness equipment to customers.
Opens and closes the center according to established policies and procedures.
Responds to inquiries and/or complaints from citizens and contract instructors.
Completes report forms, including incident/accident and facility tracking reports.
Assists other staff members with computer input for programs, filing of forms, and flyer distribution.
Performs routine maintenance and cleaning in and around the facility.
Participates and assists with monthly special events and programs (evenings & weekends) or other duties as assigned.
Performs other duties as assigned.