Recreation Aid (Pool Cashier) Flex

Commander, Navy Installations Command•Dahlgren, VA

About The Position

This position is assigned to the Non-Appropriated Fund (NAF) Fleet Readiness Branch, Fleet and Family Readiness (FFR) Programs, Commander, Navy Installations Command (CNIC). The incumbent performs a variety of duties in support of Morale, Welfare, and Recreation (MWR) Department recreation pools. The position provides services and general information to authorized patrons, supports recreation and fitness programs, and shares information about facilities and their operation. It also supports recreation and fitness program delivery through inventory control, equipment inspection, restocking, point-of-sale operation, and cash handling. The Recreation Aid operates a cash register and POS system; processes transactions for equipment loans and rentals, resale, and program registration; receives payments; and makes change. The incumbent greets patrons, answers calls, takes messages, responds to customer requests, and refers patrons to appropriate staff. The position also assists with routine reports and clerical, custodial, or general maintenance duties; supports recreation event setup and breakdown; follows regulations and safety and security procedures; and adheres to NAVMED P-5010 sanitation requirements. The schedule may vary and includes evenings, weekends, and holidays.

Requirements

  • Knowledge of the MWR department sufficient to answer customer questions or refer customers to the appropriate activity.
  • Keyboarding skills, including operation of point-of-sale systems and desktop computers.
  • Ability to perform basic computer operations.
  • Ability to read and comprehend published rules, regulations, standard operating procedures, checklists, and other guides.
  • Ability to perform basic custodial tasks, such as sweeping, mopping, vacuuming, wiping, and dusting.
  • Ability to perform basic arithmetic calculations, including addition, subtraction, multiplication, and division.
  • Ability to identify customer needs, deliver expected service, and resolve routine customer issues.
  • Ability to communicate effectively orally and in writing.
  • Must be available to work a varied schedule that includes evenings, weekends, and holidays.
  • Must pass applicable records and background checks and successfully pass the E-Verify employment verification check.
  • Must participate in Direct Deposit/Electronic Funds Transfer; salary must be sent to a financial institution of the employee’s choice.

Responsibilities

  • Provide services, general information, and support to authorized patrons of recreation and fitness programs.
  • Provide information about facilities and their operation.
  • Follow applicable regulations, safety procedures, and security procedures.
  • Assist with routine reports and perform clerical, custodial, or general maintenance duties as assigned.
  • Support recreation and fitness program delivery through inventory control, equipment inspection, and restocking.
  • Operate a cash register and point-of-sale system; process equipment loans and rentals, resale, and program registration transactions; receive payments and make change.
  • Greet patrons, answer telephone calls, take messages, handle customer requests, and refer patrons to appropriate staff.
  • Adhere to NAVMED P-5010 sanitation requirements.
  • Assist with recreation event setup and breakdown.
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