Recovery Support Navigator (RSN)

Casa Esperanza • Boston, MA

3h • $22 - $22 • Onsite

About The Position

Casa Esperanza seeks a dynamic, energetic individual to provide recovery- and wellness-oriented community-based system navigation and care coordination for people living with addiction, mental health, and co-occurring disorders as part of its Casa Continuum of Care. The Recovery Support Navigator (RSN) is a member of the care team who provides care coordination, system navigation, and recovery support services to individuals with substance use disorders and/or co-occurring mental health conditions. The RSN engages individuals in treatment and community settings, helps them identify recovery goals, access treatment and support services, obtain and maintain benefits, connect with community resources, and remain engaged in their care. The role works collaboratively with Casa’s Patient Access Team, Community Support Program, and other members of the multidisciplinary team (MDT), serving as a resource and advocate and supporting access to clinical, medical, and comprehensive care plan services.

Services are delivered on a mobile basis in safe settings, including individuals’ homes, inpatient diversionary units, and day programs. The RSN provides assertive outreach, facilitates warm handoffs, coordinates care with providers and community partners, and supports treatment access, recovery goals, benefits, transportation, advocacy, peer mentoring, crisis support, and transitions or discharge planning. The position also includes timely and accurate documentation, privacy protection, participation in supervision and training, collaboration across systems, quality improvement activities, and meeting established service and documentation standards.

The role is in-person in Roxbury, Massachusetts. The schedule is day shift, with Monday-to-Friday availability to cover clinic hours between 8 a.m. and 8 p.m., and weekend availability from 9 a.m. to 1 p.m. Compensation is $21.63–$22.12 per hour. Employment offers are contingent on proof of full COVID-19 vaccination, subject to the stated exemption process.

Requirements

• Bachelor’s degree in social work, psychology, human services, counseling, or a related field, or two years of relevant work experience and/or lived experience with substance use disorders and/or behavioral health conditions.
• Fluency in English and Spanish.
• Knowledge and understanding of substance use disorders, treatment modalities, and recovery support services.
• Willingness to complete Certified Application Counselor (CAC) certification within the first month of hire.
• Valid driver’s license and ability to travel in the community.
• Ability to work in person in Roxbury, Massachusetts, and reliably commute or relocate before starting work.
• Availability for day-shift clinic coverage Monday to Friday between 8 a.m. and 8 p.m., and weekends from 9 a.m. to 1 p.m.
• Proof of full COVID-19 vaccination is required for employment offers, subject to the stated medical or religious exemption process.
• Ability to walk, stoop, kneel, crouch, or crawl regularly; talk or hear; and occasionally lift and/or move up to 20 pounds.
• Distance vision, peripheral vision, and depth perception.

Responsibilities

• Provide care coordination, system navigation, and recovery support to individuals with substance use disorders and/or co-occurring mental health conditions.
• Conduct assertive outreach in homes, treatment settings, and community locations, and facilitate warm handoffs to providers and community resources.
• Deliver mobile services in safe settings, including homes, inpatient diversionary units, and day programs.
• Coordinate care with behavioral health and medical providers, OBAT programs, hospitals, housing agencies, employment services, and other community partners.
• Help individuals identify and pursue recovery, treatment, and wellness goals using person-centered, strengths-based, trauma-informed, and culturally responsive approaches.
• Connect pregnant and postpartum individuals with OB/GYN, pediatrics, and social services.
• Explore treatment and recovery options and provide education about treatment services, recovery supports, and community resources.
• Support access to and continued engagement with addiction treatment, psychiatric services, and recovery supports.
• Provide advocacy, peer mentoring, crisis support, and transition and discharge planning.
• Provide temporary transportation to essential medical and behavioral health appointments while individuals transition to community-based transportation resources.
• Assist individuals with obtaining, maintaining, and renewing health insurance, public assistance, disability benefits, housing supports, transportation assistance, and other community resources.
• Collaborate with the multidisciplinary care team to support engagement and continuity of care.
• Maintain timely, accurate, and complete documentation in the electronic health record and other required systems.
• Protect individual privacy and confidentiality in compliance with HIPAA, 42 CFR Part 2, organizational policies, and applicable regulations.
• Demonstrate cultural humility, professionalism, ethical practice, and appropriate professional boundaries.
• Participate in regular supervision, competency validation, required training, and continuing education.
• Support integrated care delivery and interdisciplinary collaboration across systems of care.
• Contribute to Continuous Quality Improvement initiatives, outcome measurement, and performance improvement activities.
• Meet established productivity, documentation, quality, and individual engagement standards.
• Participate in multidisciplinary team meetings, case reviews, and care coordination activities.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer matching up to 6% of annual salary after one year of service
• 12 paid holidays per year plus one floating holiday
• Paid time off: 18 days in year one, 20.5 days in year two, and 23 days in year five
• 10 paid sick days per year
• Long- and short-term disability
• Company-paid life insurance
• Health insurance, including medical, dental, and vision
• Health Reimbursement Arrangement (HRA)
• Flexible Spending Account and Dependent Care Account (FSA/DCA)
• ComPsych Guidance Resources Employee Assistance Program
• Educational opportunities
• Tuition remission
• Employee Ticket at Work discounts for entertainment, travel, movies, and more
• Career advancement opportunities
• Increased salary for credentials

What This Job Offers

• Job Type: Full-time