Recovery Supervisor

Horizon Credit Union•Spokane Valley, WA

17h•Onsite

About The Position

The Recovery Supervisor assists the Collection Manager to ensure that all aspects of the Collections Department function smoothly, efficiently, in accordance with established Credit Union Collection policies and procedures, and in compliance with appropriate state and/or Federal rules and regulations. The Collections Supervisor is responsible for leading, managing, developing, and training a team of collectors as well as for directing the team’s efforts to attain maximum performance while complying with Credit Union policies and procedures. Maintains accurate and current records on past-due accounts, prepares periodic reports on collections activities, and attorney/vendor relationships and is responsible for performing collection functions as necessary to assist in handling the department’s workload.

Requirements

A. A. or equivalent from a two-year college or technical school; plus, at least two to three years’ related experience and/or training in a financial institution, or an equivalent combination of education and experience.
A minimum of five years of prior experience in a consumer collection capacity
Two years of supervisory experience preferred.
Strong understanding of collection regulations and processes.
Organized, dependable, attentive to detail, a self-starter and professional.
Strong attention to detail, analytical aptitude, commitment to accuracy and quality, problem solving skills
Resourceful and proactive and can maintain confidentiality of records and information.
Demonstrated knowledge and understanding of accounts receivable and collection regulations.
Knowledge of credit union products and services.
Experienced in aging reports, skip tracing, credit analysis, chargebacks and bankruptcy.
Ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods of time.
Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities.
Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities.
The noise level is moderate and typical of a normal office environment.
In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform the essential functions, unless such accommodations would cause the employer an undue hardship.

Nice To Haves

Related work experience may substitute for education

Responsibilities

Ensuring adequate frequency of collection calls to delinquent loan members
Review of the quality of collection calls
Coaching and mentoring regarding the above
Evaluates overall work of employees, conducts performance appraisals, participates in the hiring of new employees, and related personnel functions
Monitoring of overall productivity and efficiency of collector’s activities while providing training and motivating staff
Works directly with staff and members; responsible for researching inquiries and resolving operational problems that may arise daily.
Assist and coach collectors in assembling loan modification proposals
Maintain compliance with regulations, laws and policies affecting the collections department
Provide timely and diligent collections of a reduced loan portfolio
Make decisions regarding repossession requests
Review department reports and modifies production and service delivery control to maintain and enhance profitable operation of the department
Treats all credit union members and employees with a positive and cooperative attitude
Actively displays diplomacy, tact and professionalism in actions and appearance
Has the responsibility to have a cooperative and positive attitude toward members and credit union staff.
Creates an environment oriented to trust, open communication and cohesive team effort.
Supports new team members in working through induction programs, ensure that they have the necessary knowledge to effectively participate on the team.
Contributes to staff appraisals and supervision process

Benefits

Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families
Telemedicine for part-time employees
Paid Group Life and Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
401K Retirement Savings
Employer 401K Retirement Contributions & Matching upon eligibility
Discretionary Annual Incentive Bonus based on eligibility criteria
10 hours of PTO per month (prorated for reduced full-time and part-time)
Paid Birthday Holiday
Paid Wellness Days
Up to 24 hours of Paid Volunteer Time annually
11 Paid Holidays