Recovery Suite Concierge (5379)

The St. James•Bethesda, MD

1d•Onsite

About The Position

The St. James is seeking a Recovery Suite Concierge to join their team in Bethesda. This role is ideal for someone passionate about hospitality with an interest in sports and athletic recovery. The Recovery Suite Concierge is crucial for ensuring the smooth daily operations of the Recovery Suite and delivering an exceptional guest experience. This position reports to the Courted Recovery Suite Manager.

Requirements

1+ years of experience in a luxury or high-end customer service environment.
Passion for sports, fitness, or athletic recovery and a desire to enhance the client experience.
Comfortable using desktop, mobile, and tablet-based technology.
Strong communication skills—both written and verbal.
Ability to work both independently and as part of a collaborative team.
Flexible availability, including evenings and weekends.
Professional, upbeat, and guest-focused attitude.

Nice To Haves

Familiarity with safety standards and best practices in the sports and wellness industry is a plus.

Responsibilities

Greet clients, check them in and out, and manage consent forms using the Zenoti platform.
Maintain client records and keep retail shelves organized and stocked.
Handle appointment confirmations, follow-ups, and rebookings.
Sell memberships and create customized packages based on client visit history.
Follow up with new leads and extend personalized offers to returning clients.
Manage employee scheduling based on demand, group bookings, and staff availability.
Conduct monthly inventory counts for both professional and retail products.
Coordinate services for group bookings, including scheduling, deposits, and contracts.
Review and verify invoices to ensure correct processing of packages, memberships, discounts, and product usage.
Assist the medical practitioner with supplies, treatment setup, and client preparation.