Recovery Specialist

Truist•Richmond, VA

9d•$45,760 - $70,940•Onsite

About The Position

The Recovery Specialist position is responsible for processing accounts that are in default and secured by collateral to minimize loss to the Bank. This role requires adherence to government regulations, state laws, and Bank requirements related to real-estate foreclosures and auto/rv/marine repossessions. The specialist will support clients by addressing escalated calls/complaints, collaborating with vendors and internal business partners, teammates (providing training and guidance), and managers. Responsibilities include processing required paperwork, reporting, and controls, and utilizing various tools, systems, and guidelines to make workflow decisions.

Requirements

High school diploma/GED
3+ years of successful Repossession, Foreclosure and/or Default experience.
Ability to resolve complex situations related to business processes.
Robust verbal, written, and interpersonal skills.
Ability to work independently.
Demonstrate basic proficiency in computer applications such as Microsoft Office software products and familiar with internal job-related systems.
Ability to multi-task and coordinate work.

Nice To Haves

4+ years of Repossession, Foreclosure, and other job-specific experience.
Higher level/secondary education, some college, Associate's degree or Bachelor's degree.
Previous supervisory experience.

Responsibilities

Independently process accounts secured by collateral that are in varying stages of default to work towards resolution.
Prepare, review, analyze, and retain department reporting.
Minimize risk by complying with Federal regulations, state laws, Bank policy, and Unit procedures.
Identify, mitigate, or communicate any issues or concerns to appropriate parties.
Leverage multiple systems/business tools to monitor and determine/support appropriate outcomes/actions.
Maintain positive working relationships between peers (provide guidance, assist with training) and managers, as well as clients, repossession/property preservation vendors, foreclosure attorneys, and internal partners.
Meet/exceed monthly teammate performance metrics (productive/quality) and some department-level metrics as defined by manager.
Assist Manager with Quality monitors and departmental controls for process adherence.
May approve charge-off reports within authorized level and sign off on loan documents for the Bank.
Engage in testing of new systems and processes.
Update training guides, materials, and help draft procedures.
Support preparation of audit deliverables.
Provide defined back-up support to Manager for business continuity.