Recovery Specialist - Call Center Representative

Shepherd Outsourcing•Greenville, SC

1d•Onsite

About The Position

Shepherd Outsourcing is a financial services company specializing in third-party debt collections. Our success is built on people who are dependable, coachable, detail-oriented, and committed to doing things the right way. This is a role for individuals who take pride in showing up consistently, communicating professionally, learning from feedback, and maintaining a high level of accuracy. If you're looking for a workplace with clear expectations, accountability, and opportunities to grow based on your performance, we'd love to meet you. The start date for this position is November 9, 2026. Our Standards We believe great employees aren't defined only by experience -- they're defined by their habits and mindset. We value reliability, accountability, coachability, professionalism, and attention to detail. These qualities are the foundation of our culture and the reason our team continues to succeed. Job Summary As a Recovery Specialist, you'll work directly with consumers to resolve outstanding balances while representing our company with professionalism and integrity. Success in this role requires reliability, strong communication skills, attention to detail, and the willingness to continuously learn and improve. This is an in-office, performance-driven position where consistency, coachability, and effort directly impact your success and earning potential.

Requirements

High school diploma or equivalent required.
Excellent verbal communication and active listening skills.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks in a fast-paced environment.
Comfortable using computers and learning new software systems.
Ability to sit for extended periods while using a computer and telephone.
Frequent communication in person and over the phone.
Ability to maintain focus, accuracy, and productivity throughout the workday.

Nice To Haves

Previous collections or call center experience preferred.

Responsibilities

Make outbound and receive inbound calls to help consumers resolve past-due accounts.
Build rapport while communicating clearly, confidently, and professionally.
Accurately document account activity with detailed, thorough notes.
Meet established performance and compliance expectations.
Apply coaching and feedback to continuously improve your performance.
Follow company policies, procedures, and industry regulations.
Contribute to a positive, accountable, team-focused culture.
Perform other duties as assigned.