Recovery Services Sales Specialist

Enterprise Mangement Solutions Inc • Remote, TX

8d • Remote

About The Position

Enterprise Management Solutions, LLC is seeking a motivated Recovery Services Sales Specialist to serve as the primary point of contact for prospective clients and convert qualified leads into signed, complete, and Operations-approved client files. This role is ideal for a sales, customer service, client relations, call center, intake, or lead conversion professional with strong communication, follow-up, and relationship-building skills. The Recovery Services Sales Specialist will educate prospective clients on the company’s contingency-based recovery services, address questions, secure required agreements and documentation, and support a smooth transition into the claims recovery workflow.

Requirements

• A high school diploma, GED, or equivalent is required.
• Candidates must be legally authorized to work in the United States and able to pass required background and reference checks.
• A minimum of 1 year of experience in sales, customer service, client relations, call center operations, or lead generation is required.
• Strong sales, lead conversion, client relationship-building, verbal communication, written communication, and customer service skills.
• Ability to overcome objections, explain services clearly, and maintain professionalism throughout the client conversation.
• Organized, detail-oriented, and able to manage multiple follow-ups, CRM updates, documentation tasks, and client communication deadlines.
• Strong time management, multitasking, problem-solving, decision-making, and remote work discipline are required.
• Confidentiality, ethical conduct, adaptability, and a commitment to continuous improvement and performance excellence.

Nice To Haves

• An Associate’s or Bachelor’s degree in Business, Marketing, Communications, Finance, or a related field is preferred.
• Experience using CRM systems and customer management platforms is preferred.
• Experience in outbound sales, lead conversion, intake services, financial services, insurance, legal intake, recovery services, or remote performance-based work is also preferred.

Responsibilities

• Contact assigned prospective clients using approved communication methods and explain recovery services, fee structure, claims processes, and next steps in a clear and professional manner.
• Build trust with prospective clients through ethical, transparent, and customer-focused communication.
• Address client questions and objections using approved sales practices.
• Obtain signed agreements and authorizations.
• Collect onboarding documentation.
• Coordinate review of client records and supporting documents.
• Maintain accurate CRM records, sales activities, follow-up notes, and client communication documentation.
• Conduct timely follow-up to maximize lead conversion opportunities and ensure prospective clients remain engaged throughout the process.
• Coordinate with Operations, Research, Document, and Claims Processing teams to support complete file handoff, workflow accuracy, and client service quality.
• Support productivity goals, conversion expectations, quality assurance standards, confidentiality requirements, and company policies.

Benefits

• Eligible for standard W-2 employee benefits, subject to plan terms and eligibility
• paid time off
• family and medical leave
• supplemental health and disability insurance
• retirement savings plan options
• performance-based incentives and commissions
• professional development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED