Recovery Operations Specialist - Headquarters

Texas Bay Area Credit U•Houston, TX

13h•Onsite

About The Position

In support of Texas Bay Credit Union’s (TBCU) mission to help our members achieve their financial goals and guided by our vision to stand out as a leading financial institution, the Recovery Operations Specialist is responsible for managing the full liquidation process for repossessed collateral, maximizing recovery proceeds, ensuring regulatory compliance, and minimizing losses to the credit union.

Requirements

A high school education or GED
Three to five years of similar or related experience.
Completion of required TBCU training courses.
Proficient in Microsoft Office, including MS Word and Excel.
Attention to detail and strong organizational skills
Analytical, problem resolution, and decision-making skills
Strong verbal and non-verbal communication skills
Must be self-motivated and a quick learner
Must be able to multitask and work well in a fast-paced environment
Ability to work independently and accurately prioritize workload with minimal supervision
Excellent member service skills
Demonstrate all Texas Bay Core Values
Demonstrate the ability to maintain confidentiality and exercise discretion
Must be able to work in a deadline driven environment and analyze complex transactions

Responsibilities

Coordinate transportation of repossessed and voluntarily surrendered collateral to auction facilities.
Maintain account records, repossession statuses, recovery documentation, and title tracking in core systems.
Process voluntary surrenders, ensure required notices are sent, and support account transitions through the recovery process.
Obtain vehicle titles, keys, and other required documentation to facilitate liquidation activities.
Manage repossessed collateral inventory and monitor auction schedules to ensure timely disposition.
Review condition reports, vehicle valuations, and repair recommendations; approve expenses within established authority limits.
Establish sale readiness dates, set floor prices and reserve amounts, and review auction bids to maximize recovery proceeds.
Reconcile auction settlements and verify receipt of sale proceeds.
Resolve title issues, including title defects, mileage discrepancies, and total loss designations.
Maintain complete repossession and recovery files, prepare deficiency notices, and ensure proper document retention.
File, manage, and monitor insurance claims, pursuing reimbursement opportunities and posting claim settlements.
Review repossession-related invoices, expenses, and accounting transactions for accuracy and proper approval.
Maintain inventory, recovery, and claim reporting, including month-end reconciliations.
Serve as the primary contact for auction partners, transportation providers, repossession agents, and insurance carriers, ensuring compliance with organizational standards and service expectations.
Serve as a backup for various functions within the department.
Fulfill any other duties as required or assigned.
Contribute to the smooth and efficient functioning of credit union teams.
Propose changes to policies and procedures to address potential problems.
As an employee of a “Essential Business” (as defined by Texas’s Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations.
Follow all applicable laws, regulations, policies, and guidelines in the performance of assigned duties and responsibilities.