Collections - Recovery Collector, Full-Time - Remote (AK,AZ,FL,NV,TX,WY)
About The Position
The Recovery Collector is a non-exempt position responsible for preparing and administering charged-off loan functions, including liquidation, recoveries, and maintenance. The role tracks and reports money collected on charged-off loans. Recovery collections support the credit union by reducing expenses or improving net income. The position works under the supervision of the AVP Collections – Loss Mitigation. This full-time remote role is available to candidates in Alaska, Arizona, Florida, Nevada, Texas, and Wyoming. The collector contacts members with charged-off loans or negative shares, negotiates repayment arrangements and settlements, processes and allocates payments, assists with legal and repossession-related matters, and maintains accurate collection records. The role also supports continuous improvement and is expected to represent the credit union professionally while protecting confidential information.
Requirements
- At least 3 years of hands-on collections experience involving retail secured and unsecured loans.
- Experience with repossession, advanced skip tracing, recovery of charged-off loans, and management of collection agencies.
- Strong background in bankruptcy laws, foreclosures, repossessions, and the Fair Debt Collection Practices Act.
- Knowledge of legal processes.
- Excellent written and verbal communication, interpersonal, and relationship-building skills, with strengths in negotiation, consultation, and persuasion.
- Ability to communicate effectively with members, management, team members, and external third parties.
- Ability to interact positively with empathy, courtesy, and tact.
- Strict attention to detail.
- Ability to work in a fast-paced, goal-oriented environment and handle difficult calls.
- Team orientation and ability to collaborate.
- Organizational and time-management skills, including the ability to multitask, follow through, and prioritize work.
- Analytical, problem-solving, and critical-thinking skills related to member solutions.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Two-year college degree or equivalent related experience, specialized course of study, or program.
- Legally authorized to work in the United States at the time of hire without requiring employer sponsorship now or in the future.
Nice To Haves
- Formal education in business administration or a related field.
Responsibilities
- Contact members with charged-off loans and negative shares to arrange suitable repayment plans, follow up through oral or written correspondence, and accurately record collection activity in the online collection system.
- Negotiate settlements with members to achieve the maximum return to the credit union.
- Meet the monthly collection average for charged-off loans and negative shares as defined by the annual business plan and goals.
- Assist management with processing small claims, repossessions, legal suits, wage assignments, and bankruptcies for charged-off accounts.
- Ensure recovery payments are processed and allocated correctly to the relevant loans or General Ledger account.
- Support and participate in continuous improvement activities.
- Represent the credit union positively and professionally.
- Maintain confidentiality of member and other sensitive information.
- Treat coworkers and members with respect.
- Perform other related duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Flexible Spending Account
- 401(k) matching
- Paid Time Off
- Training provided
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
