Recovery Coach - Residential Step Down

HealthRIGHT 360•San Francisco, CA

About The Position

HealthRIGHT 360 is a nonprofit organization providing accessible, comprehensive healthcare services to vulnerable populations, including mental health care, residential and outpatient substance use treatment, primary health services, and transitional support for people re-entering the community after involvement with the criminal justice system. The Treasure Island Residential Step Down program provides a temporary, drug- and alcohol-free setting for clients transitioning from inpatient or residential substance use treatment while concurrently participating in off-site outpatient treatment. The Recovery Coach supports clients’ health and recovery by assessing needs and strengths, providing individual coaching and case management, and helping clients navigate systems of care. The role also helps maintain a safe, secure, welcoming facility and communicates relevant information to the interdisciplinary team. The position involves direct client services, including intakes, assessments, crisis intervention, case management, recovery coaching, resource referrals, and support for clients’ retention and program completion. The Recovery Coach facilitates community meetings and events, monitors client and facility safety through regular rounds, supports compliance with program rules, and may accompany clients to off-site recovery appointments. When assigned to the Health and Wellness office, the role also handles client funds, medication security and accountability, facility keys, and floater cellular phones. The Recovery Coach maintains timely and accurate client records, including encounter documentation, progress notes, transition plans, discharge paperwork, assessments, facility logs, and weekly accountability reports. The role requires alertness throughout the shift, effective de-escalation and crisis response, and CPR, First Aid, or Narcan administration as needed. Weekend and holiday work may be required. Physical requirements in an eight-hour workday include sitting for four hours, standing for two hours, walking for two hours, and occasional driving. Occasional bending or stooping, reaching above shoulder level, kneeling, pushing or pulling, squatting, crawling, crouching, lifting, and carrying are required; lifting and carrying are listed as usually 5 pounds and up to a maximum of 20 pounds. The position uses a computer, fax, printer, and phone and requires precise manual dexterity for written and electronic data. It does not require working at heights or operating heavy machinery.

Requirements

High school diploma or equivalent.
First Aid and CPR certification.
Valid California driver’s license and automobile insurance.
Experience working successfully with substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
Knowledge of co-occurring disorders and trauma-informed treatment.
Knowledge of clinical documentation, including treatment plans and progress notes.
Ability to monitor clients, potentially overnight, respond to emergencies, and accurately document observations.
Ability to conduct assessments, identify client needs and strengths, and develop individualized recovery plans.
Ability to provide crisis intervention and manage unexpected situations effectively.
Ability to administer CPR, First Aid, and Narcan when necessary.
Ability to track client progress and support recovery goals through coaching and follow-up.
Clear communication and timely documentation skills.
Ability to conduct facility checks and maintain safety, security, and client accountability.
Ability to foster a welcoming, supportive environment and facilitate compliance with program rules.
Ability to engage clients in recovery activities and coaching sessions and organize supportive community events.
Must be capable of obtaining and maintaining a satisfactory background check, meeting health screening and tuberculosis testing requirements, maintaining credential requirements, and meeting program and funder requirements.
Must complete a background check and Live Scan.

Nice To Haves

Drug and Alcohol Registration/Certification recognized by DHCS.
Bachelor’s degree in a related field.
Bilingual ability, preferably in San Francisco County threshold languages.

Responsibilities

Welcome clients, help them navigate the building, address immediate needs, assist with enrollment paperwork, and coordinate transportation for residential-program clients.
Provide direct services, including intakes, assessments, crisis intervention, and case management.
Support client retention and completion, and facilitate individual coaching sessions with assigned clients.
Offer learning opportunities and support clients in pursuing long-term recovery goals.
Connect clients with internal and external resources and follow up on progress and status.
Conduct regular and periodic house runs and facility rounds to maintain client accountability and facility safety and security.
Communicate with the treatment team when crises or unforeseen situations arise.
Document client updates, encounters, and facility incidents in logs and electronic systems accurately and promptly.
Perform CPR and First Aid, including administering Narcan, as needed.
Facilitate community meetings and support compliance with facility rules.
When assigned to the Health and Wellness office, document and distribute client money, secure and account for client medications, and manage facility keys and floater cellular phones.
Accompany clients to off-site appointments related to recovery as needed.
Attend required trainings and meetings as assigned by the facility manager.
Plan and facilitate client celebrations and special events.
Collaborate with clients and internal and external resources to develop transition plans, progress notes, and other updates supporting client health and recovery.
Complete discharge paperwork, required agency assessments, and individual encounter documentation in a timely manner.
Maintain accurate records in electronic systems in accordance with agency guidelines and internal and external evaluation requirements.
Complete weekly accountability reports and collaborate with treatment providers to support client program completion.
Remain alert and awake throughout the shift; maintain a safe and orderly environment for clients, staff, and visitors.
Direct and deflect traffic, de-escalate tense or emotionally charged situations, and foster a safe, respectful, welcoming environment.
Maintain positive, respectful, non-confrontational conduct, including when observing or de-escalating disrespectful or disorderly behavior.
Monitor entrances, exits, offices, common areas, and building perimeters; clear crowds, debris, and out-of-place items.
Work collaboratively with service providers and administrative staff to maintain an orderly environment.
Perform other duties as assigned.