Recovery Coach

Community Connections, Inc.•Washington, DC

12d•$20 - $29•Onsite

About The Position

The Recovery Coach (RC) is a member of the agency’s Outpatient Addiction Services (OAS) program serving consumers who meet diagnostic criteria for substance use disorder (SUD) treatment. The RC provides recovery support services (RSS) defined as strength-based supports for those with addictions and those in recovery from SUD to assist with implementation of a recovery plan through direct contact interventions. RSS can be provided to an individual or a group of individuals. The RC assists consumers in improving their abilities to achieve their identified treatment goals. The RC works in collaboration with the consumer's network to promote self-directed recovery. The RC models and teaches skills for promoting recovery. The RC maintains professional and ethical standards of conduct while ensuring their own personal recovery. The RC is also responsible for reception and escort activities, greeting consumers and directing them to appropriate staff for assistance. The RC also performs some administrative tasks to support the OAS program.

Requirements

High School Diploma or equivalent required
DBH Peer Certification or Recovery Coach Certification required
Lived experience with severe and persistent mental illness and/or substance used disorder
2 years’ experience in human service delivery required
Demonstrates current, accurate knowledge of trends and issues related to mental health, substance use, recovery, and wellness
Demonstrates skills in developing positive and productive community relationships
Solves problems and negotiates complex service systems to obtain needed services
Promotes increased self-awareness and self-regulation in consumers through the exploration of their thoughts, feelings, problems, concerns, and fears
Operates with a high degree of self-awareness and the ability to identify one’s own mental illness and recovery triggers; Recognizes and maintains professional and personal boundaries
Effectively communicates and presents information to consumers, staff, and the public
Knowledge of Electronic Medical Records (EMRs)
Proficient in Microsoft Outlook, Word, and Excel

Responsibilities

Provide Recovery Support Services (RSS) including individual, group, and evaluation and plan of care updates.
Schedule and track appointments.
Facilitate transportation.
Collect information about consumers’ treatment progress.
Support consumers with setting and monitoring Goals.
Make referrals.
Assist consumers with linkages to resources.
Support consumers with completion of benefits, housing or financial forms.
Promote utilization of healthy coping skills.
Provide consumers with encouragement and emotional support.
Provide education around social skill development and drug free social activities, life skills, relapse prevention, employment preparation, money management, health and wellness, and family reunification.
Attend interdisciplinary team meetings for Diagnostic Assessment services.
Follow up on service delivery by providers external to the treatment program and ensure communication and coordination of services.
Contact consumers who have not engaged or have unexcused absences from program appointments or from other critical off-site service appointments to re-engage them and promote recovery efforts.
Locate and coordinate services and resources to resolve a consumer’s crisis.
Provide training in the development of life skills necessary to achieve and maintain recovery.
Participate in discharge planning.
Complete all documentation necessary for high quality services care and accurate billing with One Hundred percent (100%) compliance.
Attend weekly OAS team meetings, providing assessment and treatment recommendations for consumers.
Complete agency and outside trainings relevant to position.
Remain current on all peer certification or recovery coach trainings and in compliance with DBH standards and regulations.
Promote a welcoming environment for consumers and provide excellent customer service to internal, external, and third-party stakeholders.
Remain knowledgeable about the OAS program and provide interested individuals with obtaining information to assist with referrals and linkages.
Escort consumers as needed and direct them to appropriate staff for assistance.
Make and receive phone calls, directing phone calls as appropriate including taking and relaying messages, gathering and sorting consumer information.
Assist with checking in Consumers, verifying insurance, updating face sheet info (phone number, address), managing scheduler.
Perform other administrative support functions as needed.
Model and reinforce Community Connections mission to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in the District of Columbia, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse.
Model and reinforce Community Connections values of quality, innovation, respect, equity, and integrity daily.
Reinforce Community Connection’s commitment to diversity, equity, and inclusion.
Protect the privacy of our consumer’s protected health information by maintaining compliance with HIPAA and other relevant CC related IT security regulations.
Complete and stay current on role specific and organizational wide training.
Perform other duties as assigned on an as-needed basis.