Recovery Coach

High Point & Affiliated Organizations•Hyannis, MA

13h•$20 - $25•Hybrid

About The Position

High Point & Affiliated Organizations is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. With programs throughout Southeastern Massachusetts, High Point offers a full continuum of care, including inpatient, outpatient, residential, and community-based services. Our programs also support survivors of abuse and violence, as well as families experiencing homelessness. As we prepare to open our new Hyannis facility in October 2026, we are excited to welcome a thoughtful, experienced leader to help bring this vision to life. This is a unique opportunity to build something meaningful from the ground up—supporting clinical excellence, guiding a dedicated team, and expanding access to care in the community.

Requirements

Must present as courteous and professional at all times.
Demonstrated flexibility and ability to perform multiple tasks.
Must have excellent verbal and written communication skills, including the ability to organize ideas in logical and clear fashion.
Proficient and knowledge of basic computer skills and software programs including the ability to learn, use and train HPAO's electronic medical records.
An understanding of the relationship between substance use and mental health issues and/or self-help programs.
Knowledge of the addiction treatment services system and recovery support services.
An understanding of boundaries and ethics.
Comply with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations and HIPAA Regulations.
Certification in the HPAO approved de-escalation program.
Ability to work collaboratively with alcohol/drug dependent clients from diverse legal, social, economic, ethnic, cultural and racial backgrounds as well as family members, insurance providers and outside providers.
Ability to work independently without direct supervision while adhering to the program’s philosophical team approach.
Established contacts and recovery partnerships in the community.
Participation in annual TB screening.
CPR Certification.

Nice To Haves

High school diploma and lived experience of substance use and recovery.
Valid driver’s license and ownership of a car.
Preferred successfully participated in trainings and/or coursework that is designed to prepare individuals to serve as RCs.

Responsibilities

Provide emotional and social support.
Support Members in making positive life changes and developing skills to facilitate their recovery.
Help Members to discuss and try new strategies for developing recovery-supportive friendships, reconnecting or improving family relationships, and identifying and using recovery-community networks.
Assist Members in creating personally meaningful links to treatment, peer recovery support services, and mutual aid and support them in their efforts to build their capacity to move between and among these services and supports as needed.
Use the peer relationship to assist with motivation and facilitate connections to primary and specialty medical, dental, and mental health services as well as social services, including applying for benefits and navigating other relevant systems, such as criminal justice and child protection/child welfare.
Act as a recovery liaison and support the Member in preparing for or accompanying the Member to meetings with, for example, probation officers, social workers, and child protection/child welfare workers.
Provide linguistically appropriate and culturally sensitive peer recovery supports that embrace the diversity of Members’ identities, including racial, ethnic, gender/gender identity, sex, sexual orientation, physical and intellectual challenges, and their chosen pathway to recovery.
Serve as an advocate for Members and assist Members in learning self-advocacy skills.
Act as a mentor, assisting the Member’s recovery process and supporting the Member’s goals and decisions; also support the Member in creating and enacting a Wellness Plan.
Provide temporary assistance with transportation to essential self-help, peer support, and medical and behavioral health appointments while transitioning to community-based transportation resources.
Deliver services on a mobile basis to Members in any setting that is safe for the Member and staff.
Work collaboratively with the pregnant and/or parenting Member to create and coordinate Plan of Safe Care (also called Family Support Plan) specifically designed to help the Member identify needed services for recovery and parenting.
Support the Member around perinatal health and support needs, housing needs, health care needs, income needs, mental health concerns.
Establish plans for follow up and address any barriers to treatment, appointment for preventative care, access to vaccines, reproductive healthcare and screenings.
Participate in community events that promote prevention and education.
Work with the NCM/Patient resource navigator to assist in coordination of community referrals.
Assist patients who require additional supports and service coordination for engagement.
Be available a minimum of 1x per week to assist in supporting families and individuals, who are struggling with SUD in underserved and disenfranchised populations.
Facilitate peer groups in Inpatient settings, to increase access to services and promote a collaborative approach to treatment.
Support patient engagement; housing, coordination of appointments, and transportation.
Document patient engagements in EHR system.
Maintain appropriate level of productivity/billable hours.
Become certified within 1 year of employment.
Other duties as assigned by the Recovery Coach Supervisor/Program Director.