Recovery Clerk Part Time

BJ's Wholesale Club • Falls Church, VA

21h • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day, helping families save on what matters most. The company offers a comprehensive benefits package designed to support team members' health, well-being, and future. The Recovery Clerk is responsible for providing members with prompt and courteous service and assistance, replenishing and stocking merchandise, and keeping the sales floor clean, neat, and fully organized. Team members are expected to carry out job functions as assigned, support club policies and procedures, act with honesty and integrity, ensure a safe and positive environment, embrace inclusion and diversity, work collaboratively, move with speed and agility, innovate, adapt, and maintain a friendly and positive attitude. They are also expected to deliver service excellence to members, resolve concerns, ensure a safe and positive member experience, and adhere to GOLD Member Standards (Greet, Anticipate, Appreciate) and Club Standards (Fast, Friendly, Full, Fresh, Clean, Grand opening look daily, all items stocked, promotional plans executed, visible accurate signage, clean and organized). Additionally, team members should understand how to access and read production and/or financial performance reporting for their department and recognize the connection between consistent execution and positive business impact. BJ’s Wholesale Club is headquartered in Marlborough, Massachusetts, with over 250 clubs, nearly 200 BJ’s Gas® stations, and eight distribution centers across 21 states, serving over 8 million members.

Requirements

• Must successfully complete required training and certification processes
• Strong interpersonal skills
• Attention to detail required

Nice To Haves

• Familiarity with AI tools, including ChatGPT

Responsibilities

• Carry out job functions and responsibilities as assigned
• Support the application of club policies, procedures and compliance
• Act with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate
• Ensure a safe and positive environment for our members and each other
• Embrace inclusion and diversity, by working together with collaboration and respect
• Work as a team to achieve goals
• Move with speed and agility in everything we do
• Innovate and adapt so we can move as fast as the world around us
• Maintain a friendly and positive attitude
• Deliver service excellence through all points of contact
• Resolve and deescalate to address every member concern
• Ensure a safe and positive environment and experience for the members
• Greet, Anticipate, Appreciate (GAA) members
• Work as a team to deliver GOLD club standards daily
• Work with commitment and pride to deliver GOLD - Grand opening look daily
• Ensure all items are stocked and promotional plans executed
• Maintain visible accurate signage
• Keep club clean and organized, inside and out
• Understand how to access and read production and/or financial performance reporting for your department
• See the connection between consistent execution and the positive impact it can have on the business
• Provides members with prompt and courteous service and assistance
• Replenishes, refills, stocks, and straightens merchandise
• Ensures proper signage of merchandise
• Keeps sales floor clean, neat and full organized
• Replenishes milk, dairy, freezer, food, and non-food merchandise
• Folds and organizes apparel, books, and other merchandise
• Removes empty cardboard from the sales floor, shelves, display cases, and replenishes box bins
• Uses cardboard baler to dispose of cardboard
• Returns all returned and re-shop merchandise to the sales floor
• Maintains all club policies and procedures
• Performs other duties as assigned, including working in other departments as needed
• Regular, predictable, full attendance is an essential function of this job

Benefits

• Weekly Pay
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older)
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees