Recovery Analyst

ZayZoon

6h•Remote

About The Position

At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness. We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday. With 74% of ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees. ZayZoon was also recognized for its growth in the 2025 Deloitte Technology Fast 50 , 2025 Deloitte Technology Fast 500 , and top-10 growth companies in Canada by CIX awards . Our recent funding extension has raised our Series B funding round to nearly $50 million USD 🎉 Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees. You might see a few cities listed, but no need to be in any of them! We’re fully remote and hire across Canada and the U.S. About the role: Reporting to the Senior Controller, the Recovery Analyst will own the process of tracking down unmatched repayments across our employer and partner network, digging into the "why" behind each one, and following through until it's resolved. This position is about closing that final stretch where automation stops, using a mix of troubleshooting and direct outreach. Given our scale, every recovered dollar has a real impact on the bottom line and this role takes real curiosity and persistence rather than a fixed playbook. You'll work closely with Finance, Customer Success, and Partner Success, and you'll be the person partners and employers talk to when something needs sorting out.

Requirements

3-5 years of experience in collections, data analysis, accounting, or something comparable
A genuine interest in working with clients and partners, not just data
The instinct to keep digging when the obvious answers run out, this role lives in the last 1% that automation can't solve
Proficiency in Excel (intermediate level), including pivot tables, formulas, and data analysis.
Comfort working with high volume data where there is ambiguity
Strong communication skills, you can explain what's going on clearly to both partners and internal teams

Nice To Haves

Experience with reconciliation is a plus, but not required
Background in a fast-paced environment like SaaS, fintech, or a professional services firm is a bonus

Responsibilities

Review unmatched repayment summaries, get to the root cause, and decide what needs attention first
Reach out directly to partners and employers to resolve issues, keeping Customer Success and Partner Success teams looped in
Identify patterns across clients and partners, and share results with the teams who can act on it
Own month end recovery reporting, including tracking down what's missing and who to contact
Contribute estimates and context to support financial close
Handle simple bank reconciliation on incoming and outgoing accounts
Put together a monthly summary of aged accounts receivable
Flag where matching logic is breaking down and work with our systems owner to test fixes