Recovery Administrator

NorthLake Financial Corp•Barrie, ON

4d•Onsite

About The Position

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers. We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment. Office Location: Barrie, ON (This role does not provide remote or hybrid work). The Recovery Administrator manages vehicle repossessions, supports customers with redemptions, and coordinates with bailiffs and auctions. They maintain accurate records, assist with billing and collections, and ensure efficient processes to support Northlake Financials’ recovery and remarketing objectives.

Requirements

Experience in vehicle recovery, repossession, or administrative coordination.
Strong organizational skills with attention to detail for tracking files, spreadsheets, and auction data.
Excellent communication skills for coordinating with bailiffs, auctions, customers, and internal teams.
Proficient in administrative tasks, billing support, and record-keeping.
Problem-solving mindset with the ability to troubleshoot issues and support efficient recovery processes.
High school diploma or equivalent; post-secondary education in business, logistics, or related field preferred.
Proficiency with Microsoft Office and data tracking tools.

Responsibilities

Prepare and issue warrant packages to bailiffs for vehicle seizures.
Maintain accurate bailiff contact information and monitor progress on assigned files.
Troubleshoot and resolve issues encountered by bailiffs.
Coordinate with auctions and ensure proper closure of repossession files, forwarding them to accounting.
Issue Notices of Intent (NOI) to customers.
Assist customers seeking to redeem their vehicles and educate them on retrieving their belongings.
Maintain organized, up-to-date spreadsheets and auction trackers, including condition report and Black Book Value data.
Develop and implement solutions for tracking and managing data in various formats.
Support billing, accounting, and RSLA documentation processes, including communication with third-party companies.
Assist the collections team with skip tracing as needed.
Provide operational support to the Manager of Recovery and Remarketing and perform other duties as required to support the team’s objectives.