Recovery Account Manager

Stellantis Financial Services•Atlanta, GA

2d•Onsite

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary: The Recovery Account Manager is Responsible for communicating with customers and third parties by phone and written correspondence to collect and resolve charged-off deficiency balance accounts, manage driving skip cases, locate customers and/or collateral, negotiate resolutions, and document account activity while ensuring compliance with company policies and regulatory requirements.

Requirements

Minimum of two to five years of experience in auto collections, recovery operations, skip tracing, deficiency balance collections, consumer lending, or a related financial services environment.
Experience managing charged-off accounts, negotiating account resolutions, analyzing account histories, locating difficult-to-find customers, and supporting recovery efforts.
Strong knowledge of regulatory compliance and collection practices; an equivalent combination of education, professional certifications, training, and relevant work experience will be considered.
Demonstrated ability to read, analyze, and interpret business correspondence, regulatory guidelines, legal documentation, account records, and operational procedures.
Strong written and verbal communication skills with the ability to prepare professional correspondence and effectively communicate with customers, attorneys, vendors, and internal stakeholders.
Proficient in applying mathematical concepts, including percentages, ratios, and financial calculations, analyzing account balances, payment arrangements, settlement offers, recovery performance, and portfolio trends.
Ability to interpret financial data and support sound business decisions.
Strong analytical and critical-thinking abilities with the capacity to evaluate complex account situations, assess risk, and make informed decisions in accordance with company policies and regulatory requirements.
Ability to follow detailed written and verbal instructions while exercising sound judgment in resolving account issues.
Advanced proficiency in Microsoft Office applications, including Excel and Word, with the ability to analyze data, prepare reports, and maintain account documentation.
Experience utilizing recovery, collections, bankruptcy, legal, and customer relationship management (CRM) systems to manage portfolios effectively.
Comprehensive knowledge of the Fair Debt Collection Practices Act (FDCPA) and applicable local, state, and federal collection regulations with a demonstrated commitment to regulatory compliance, company policies, and ethical recovery practices in all customer interactions.
Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA.
An applicant must be authorized to work in the United States to be eligible for this position.
Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Nice To Haves

Strong negotiation, customer service, account management, and relationship-building skills.
Ability to manage high-volume recovery portfolios, prioritize competing demands, collaborate with cross-functional teams, and drive successful recovery outcomes while maintaining a customer-focused approach.

Responsibilities

Communicate with customers and third parties through telephone and written correspondence to resolve charged-off deficiency balances, driving skip accounts, and other recovery-related matters.
Utilize skip-tracing tools and investigative resources to locate customers, vehicles, and collateral while managing complex recovery accounts, including insurance deficiency losses involving destroyed or uninsured stolen vehicles.
Follow up on assigned accounts in accordance with established policies, procedures, and recovery strategies to achieve account resolution and recovery goals.
Evaluate account status and recommend repossession, outside agency placement, and/or legal action when appropriate.
Verify customer identity by adhering to established safeguard and authentication procedures and safeguard confidential consumer information, including Social Security numbers, dates of birth, and other protected data.
Accurately document customer communications, payment arrangements, account activity, and recovery efforts within the collection system while maintaining compliance with company policies, regulatory requirements, and applicable laws.
Conduct all customer interactions in a professional, courteous, and respectful manner, consistently achieving established performance objectives and completing additional duties and special projects as assigned.