Account Recovery Specialist (Collections)

Copper State Credit Union•Phoenix, AZ

5d•$20 - $24•Onsite

About The Position

Copper State Credit Union is seeking an Account Recovery Specialist to join their team. This role is crucial in minimizing delinquency and loan losses by providing solutions and negotiating payments with members. The specialist will document collection systems, work delinquent accounts, conduct skip tracing, and manage various collection activities including bankruptcy, repossessions, charge-offs, and overdraft protection accounts. The role also involves processing insurance claims and reviewing accounts for right of offset. The ideal candidate will be technologically astute, results-oriented, possess a strong service focus, demonstrate initiative, have an eye for quality, and be flexible in a high-stress environment.

Requirements

Professional well developed interpersonal skills essential for servicing credit union members and projecting a positive image as representative for the credit union.
Approaches others in a tactful manner, reacts well under pressure, accepts responsibility for own actions, and follows through on commitments.
Excellent interviewing and interpersonal skills, ability to listen to members’ needs and promote appropriate credit union products and services.
Ability to communicate over the phone including complaint resolution, settling disputes, resolving grievances and conflicts, and otherwise negotiating with others.
Requires judgment to solve day-to-day problems but usually within established guidelines.
Education equivalent to a four-year high school education or general education degree (GED).
General knowledge of collection laws and regulations.
Knowledge of single PC applications (Word, Excel, MS Outlook) and various bank systems including collections platforms.
Working knowledge of credit union products and services, policies, Bank Secrecy Act, USA Patriot Act, and other laws and regulations that apply to credit unions required.
Ability to manage multiple deadlines while remaining timely with obligations.
Must be able to multi task, adapt well to changing priorities and effectively prioritize workflow to meet critical deadlines.

Nice To Haves

Some post-secondary education preferred.
Knowledge of Fiserv DNA or Jack Henry Symitar is preferred.
Bilingual in Spanish preferred.

Responsibilities

Strive to minimize delinquency and loan losses and achieve goals set for the credit union.
Provide assistance by offering solutions based on member’s individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts.
Identify sources of money to assist members with payment options based on individual circumstances.
Accurately and professionally document collection systems with details of current contacts and subsequent results for follow up.
Work various assigned delinquent accounts on a daily basis to obtain promise to pay including, but not limited to, credit cards, negative shares, and loans.
Conduct effective skip tracing efforts by utilizing techniques such as credit bureau, origination systems, internet, and skip tracing sites to locate information.
Responsible for collection activities on delinquent loans or other loans that pose a collection problem (e.g. bankruptcy, repossessions, charge-offs, overdraft protection accounts).
Process claims for credit life and disability insurance, Debt Cancellation Protection, and CPI claims on collateral.
Review reports and assess accounts subject to right of offset.
Assists with handling accounts in bankruptcy status within the limits set by the Bankruptcy Reform Act and ensure credit union standards are met.