Recoveries Officer

Government of Alberta•Edmonton, AB

6d•CA$59,137 - CA$74,827•Onsite

About The Position

Treasury Board and Finance, Edmonton – Tax and Revenue Administration (TRA) is responsible for the collection of revenue and the administration of Alberta’s tax, revenue and related benefit programs. The focus of our organization is to ensure a fair, efficient and effective provincial tax and revenue system. Our organization offers a balance between work and your home life and provides options for flexible work arrangements. As a Recoveries Officer, you will be responsible for the efficient and effective recovery of financial amounts owed to the provincial and federal governments, as well as to individuals and organizations in Alberta. This position supports several high-priority programs, including the Fines Enforcement Program, Motor Vehicle Accident Recoveries, Restitution Enforcement Program (REP), and various other Ministry Clients. You will work with a variety of stakeholders, including debtors, law enforcement, and financial institutions, while ensuring that all recovery activities comply with relevant legislation, policies, and procedures. In this role, you will contribute to maintaining Alberta's justice system by enforcing accountability and maximizing the recovery of funds. As the primary contact for debtors and stakeholders, you will negotiate payment arrangements, manage case files, and take legal actions where necessary to recover outstanding debts. In this dynamic role, you will: Execute financial recoveries: Enforce the recovery of overdue fines, judgment debts, and other outstanding fees according to existing legislation and program policies. Case management: Maintain detailed case files in the Wincollect system, monitor overdue accounts, and ensure compliance with recovery plans. Stakeholder engagement: Serve as the primary point of contact for debtors, legal professionals, registry offices, and other stakeholders, educating them on payment obligations and providing relevant policy information. Skip tracing: Utilize electronic databases to locate debtors and their assets, facilitating effective recovery efforts. Negotiate payment terms: Analyze debtors' financial circumstances and negotiate repayment schedules that balance compliance with their ability to pay. Enforce legal action: Prepare garnishee orders, seize assets, and secure debts through legal means when voluntary compliance is not achieved. Process improvement: Contribute to program planning, policy updates, and the development of new technologies to enhance recovery efficiency. Support team success: Collaborate with other Recoveries Officers, share insights, and assist in training new staff to ensure the consistent delivery of recovery programs.

Requirements

High school diploma and four years of related experience.
Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

Nice To Haves

Knowledge of legislation related to recoveries, including the Traffic Safety Act, Criminal Code, and Motor Vehicle Accident Claims Act.
Experience with Alberta’s legal system and court processes, including familiarity with garnishee orders and asset seizure.
Strong interpersonal and communication skills, with the ability to engage diverse stakeholders professionally and effectively.
Adaptability and agility to work across multiple programs and implement new processes.
Attention to detail and a commitment to maintaining confidentiality.

Responsibilities

Execute financial recoveries: Enforce the recovery of overdue fines, judgment debts, and other outstanding fees according to existing legislation and program policies.
Case management: Maintain detailed case files in the Wincollect system, monitor overdue accounts, and ensure compliance with recovery plans.
Stakeholder engagement: Serve as the primary point of contact for debtors, legal professionals, registry offices, and other stakeholders, educating them on payment obligations and providing relevant policy information.
Skip tracing: Utilize electronic databases to locate debtors and their assets, facilitating effective recovery efforts.
Negotiate payment terms: Analyze debtors' financial circumstances and negotiate repayment schedules that balance compliance with their ability to pay.
Enforce legal action: Prepare garnishee orders, seize assets, and secure debts through legal means when voluntary compliance is not achieved.
Process improvement: Contribute to program planning, policy updates, and the development of new technologies to enhance recovery efficiency.
Support team success: Collaborate with other Recoveries Officers, share insights, and assist in training new staff to ensure the consistent delivery of recovery programs.