Recoup Lead

Holman Logistics•Perryville, MD

23h•Onsite

About The Position

This role directly oversees daily recoup operations, evaluating the condition of returned product, classifying damage levels, and managing carton inventory. The Lead will confer with vendors to resolve problems, supervise the daily activity of recoup team members, and assign work while monitoring productivity to ensure high standards of quality, accuracy, housekeeping, product damage minimization, safety, and overall efficiency. This position also coordinates and monitors carton deployment, manages the condition of arrivals (COA) and condition of returns (COR) program, and works with Inventory Control and Rework Representatives to determine labor needs and manage completed reworks. A key aspect of this role is promoting safety by supporting company safety programs, educating team members, and enforcing safety rules and regulations. The Lead is responsible for communicating policies, safety regulations, and SOPs to the team, ensuring compliance, and taking corrective action when necessary. Maintaining a clean and orderly department, investigating damage to determine causes, and recommending corrective actions are also essential. The role involves fostering high team member morale and recognition, training, coaching, and providing feedback on job performance and safety. Additionally, the Lead will resolve team member relations issues, confer with management on inventory accuracy and quality control, inform management of damage issues and recommend solutions, and prepare reports on work activities and accidents. Driving vehicles or operating machinery may be required to complete assignments. Reliable attendance and adherence to safety and security standards are mandatory, along with performing other assigned duties.

Requirements

Five (5) years previous work experience in high paced warehouse environment.
Intermediate personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.
Strong working knowledge of MS Office to include Excel, Access and Word.
Ability to master internal computer systems.
Valid State Driver’s License
Forklift Certification
Ability to work required schedule and arrive at work on time and work alternative schedules to accommodate the needs of the business.
Ability to effectively communicate in writing and verbally in a courteous and professional manner with others.
Ability to understand and follow verbal and written instruction.
Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Ability to establish and maintain effective working relationships with customers, co-workers and management.
Ability to actively attend to, convey, and understand the comments and questions of others.
Ability to appreciate and be sensitive to the feeling of others.
Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Ability to perform basic math (addition, subtraction, multiplication and division) in all units of measure using whole numbers, fractions and decimals.
Ability to compute rate, ratio, and percentage.
Ability to read and interpret documents such as receivers, invoices, operating instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to perform work accurately and thoroughly.
Ability to pay attention to the minute details of a project or task and prioritize tasks.
Ability to handle multiple tasks/projects simultaneously.
Ability to use thinking and reasoning to solve a problem.
Ability to understand and interpret financial information.
Ability to design and conduct a systematic, objective, and critical investigation.
Ability to accept responsibility and account for his/her actions.
Ability to be dependable and trustworthy.
Ability to be held accountable or answerable for one’s conduct.
Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Ability to grasp and understand business concepts and issues.
Ability to make critical decisions while following company procedures.
Ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
Ability to identify and correct conditions that affect Team Member safety.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Directly oversees daily recoup operations to include evaluation of condition of product brought into recoup and classification of product as to level of damage.
Maintains carton inventory.
Confers with vendors to resolve problems.
Supervises daily activity of recoup Team Members.
Assigns work and monitors productivity to ensure high standards of quality, accuracy, housekeeping, product damage minimization, safety and overall efficiency.
Coordinates and monitors carton deployment.
Manages condition of arrivals (COA) and condition of returns (COR) program and transit to inventory control with explanation on how the incident occurred.
Reviews QAA hold and communicates with shift supervisors for labor requirements.
Works with Inventory Control on collecting information from completed reworks.
Works with Rework Representative to determine the amount of temporary labor and location in the warehouse to complete rework.
Promotes safety in work processes and Team Member performance by supporting company and/or facility safety programs by educating Team Members, and by ensuring a generally safe work environment.
Enforces safety rules and regulations.
Communicates policies, safety regulations and SOPs to recoup Team Members; follows-up to ensure compliance and consistency; takes corrective action as necessary and document the issue and actions taken.
Ensures that recoup department is maintained clean and in an order fashion.
Investigates damage to determine the cause and recommends corrective action where needed.
Works to maintain high level of Team Member morale and recognition.
Trains, coaches and provides feedback of recoup Team Members.
Coaches and counsels recoup Team Members regarding job performance, methods of performing job tasks and safety.
Resolves Team Member relations issues that arise in department.
Confers with management personnel to establish and maintain recoup and warehouse inventory accuracy and quality control standards.
Informs Management of all damage issues and problems and makes recommendations for corrective action to ensure quality warehouse operations and customer service.
Prepares, compiles, and submits reports on work activities, operations, and work-related accidents.
Drives vehicles or operates machines or equipment to complete work assignments or to assist workers.
Reliable attendance at scheduled shifts.
Performs all duties in conformance to appropriate safety and security standards.
Performs all other duties as assigned or needed.