Records Technician I

Pinellas County Sheriff's Office•Pinellas County, FL

10d•Onsite

About The Position

Pinellas County Sheriff’s Office is seeking a Records Technician I to join our Records Division team. In this role, you will help serve as a key point of contact between the agency and the community by assisting citizens, processing public records requests, maintaining accurate records, and ensuring sensitive information is handled professionally and in accordance with Florida public records laws. No two days are exactly the same, as team members balance customer service, research redaction of reports, data entry, and communication with both the public and other law enforcement agencies. The ideal candidate is organized, detail-oriented, and able to multitask in a fast-paced environment while maintaining accuracy and professionalism. They enjoy working with people, communicate effectively, and thrive in a team setting where customer service and collaboration matter. Experience or familiarity with F.S.S. 119 and public records laws is helpful. This position is scheduled Monday – Friday, day shift hours, with weekends and holidays off. The starting pay for this position is $20.22 per hour. The background investigation process may take up to 6 weeks depending upon the complexity of the applicant's background and position for which they've applied. Under the general direction of the Records Supervisor, members in this position perform responsible and moderately difficult, routine work pertaining to records requests. This position requires accurate typing, entering and maintaining information into databases, updating files, researching information, managing records, providing information to callers and/or walk-in citizens, and maintaining knowledge of the agency’s policies and procedures. Work is reviewed through observation and results obtained.

Requirements

High School graduation or equivalent diploma from an institution accredited by an accrediting body recognized by the U.S. Department of Education (DOE) or licensed as a degree granting institution by the Commission for Independent Education
One (1) year experience in a clerical office environment preferred
Must possess a valid Florida driver’s license
Knowledge of or ability to learn and apply F.S.S. 119, Public Records Law
Ability to effectively communicate with the public, other agencies, and staff both orally and in writing
Ability to multitask and prioritize work assignments
Knowledge of business English, spelling, and arithmetic
Knowledge of general office practices and procedures
Ability to operate standard office equipment
Strong attention to detail
Time management, interpersonal and problem-solving skills
Accurate typing skills
Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace

Nice To Haves

Experience or familiarity with F.S.S. 119 and public records laws is helpful.

Responsibilities

Assists citizens with public records requests; frequently requiring independent action and discretion on problems encountered, maintains required records of outgoing information
Provides information to other divisions, the public and other agencies, applying significant knowledge of departmental rules, regulations, and procedures
Uses computer terminal to access information from various law enforcement data systems such as Odyssey, ACISS, CAD and FACESNXT
Types various form letters and other routine correspondence and calculate duplicating costs
Acknowledges all public record requests promptly
Builds files in order to properly and accurately log and document incoming public record requests
Redacts exempt and confidential information according to Public Record Laws on police reports
Keeps accurate records of all requests and correspondence as well as records provided in response to public record requests
Learns and understands F.S.S. 119, Public Records in order to apply knowledge to the release of information in reports
Answers telephones and disseminates information to appropriate individuals
Greets visitors or members and addresses their inquiries
Operates office equipment
Sorts and distributes interoffice mail
Regular and reliable attendance is required as an essential function of the position
This position may be considered essential and, in the event of an emergency or natural disaster, may be required to report to work
Participates in Sheriff’s Office recruitment and community relations activities as directed