Records Supervisor - Law Firm

K2 Services • Washington, DC

3d • $0 - $40

About The Position

Opensity Solutions is seeking a Records Supervisor to lead and actively participate in day-to-day records operations within our client environments. This is a hands-on, working supervisor role—ideal for a leader who thrives in the details while guiding a small, high-performing team. In this role, you will oversee the organization, maintenance, security, and lifecycle management of both physical and electronic records. You’ll play a critical role in ensuring compliance, driving operational excellence, and delivering high-quality service while directly supporting records workflows alongside your team.

Requirements

• Prior experience leading a team of at least 3–5 employees in a records, document control, or operational environment
• Strong working knowledge of records management principles, retention, and compliance standards
• Proven ability to balance hands-on execution with team leadership responsibilities
• Exceptional attention to detail, organization, and problem-solving skills
• Strong communication skills with a customer-focused mindset
• Ability to manage multiple priorities in a fast-paced, service-driven environment
• Proficiency with Microsoft Office and records management or electronic filing systems
• High school diploma or equivalent required
• 2–3+ years of experience in records management, information governance, or related operations
• Supervisory or team leadership experience required

Nice To Haves

• Experience supporting matter mobility initiatives within legal or corporate environments preferred
• Familiarity with records and information governance systems such as FileTrail, LegalKEY, iComply, and iManage strongly preferred
• associate or bachelor’s degree preferred
• Relevant certifications (records management, compliance, or information governance) are a plus

Responsibilities

• Oversee and actively support daily records management activities including classification, storage, retrieval, retention, and disposition
• Maintain and optimize records systems to ensure accuracy, accessibility, and efficiency
• Manage inventories, file transfers, offsite storage, and archiving processes
• Ensure proper handling and protection of confidential and sensitive information
• Lead a team of 3–5 records associates, providing hands-on guidance, coaching, and mentorship
• Assign and prioritize workloads to ensure timely and accurate completion of tasks
• Train and cross-train team members to build capability and consistency
• Monitor performance, productivity, and service quality while fostering accountability and engagement
• Ensure adherence to records retention schedules, privacy regulations, and data protection standards
• Conduct audits and quality reviews to maintain accuracy and compliance
• Partner with legal, compliance, and operations teams on audits and process improvements
• Implement corrective actions and continuously improve workflows and procedures
• Prepare and maintain reports on records activity, inventory, and performance metrics
• Maintain accurate documentation for audits and operational tracking
• Contribute to process improvement initiatives, digitization efforts, and special projects
• Stay current on records management best practices and information governance standards

Benefits

• Equal employment opportunities to all applicants and employees
• Commitment to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law
• No tolerance for retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity
• Treating everyone with dignity, kindness, and empathy
• Fostering an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions
• Taking ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients
• Striving for transparency and following through on our commitments, fostering trust and reliability within our community
• Actively promoting teamwork, open communication, and the sharing of ideas
• Creating a supportive and innovative environment that encourages collective growth and empowerment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED