Records Specialist II

Cuyahoga Community College•Cleveland, OH

2d•Onsite

About The Position

Oversees and serves as key resource for all facets of academic record keeping. Provides processing and records support to assist students with documentation of achievement at the college.

Requirements

Bachelor’s degree.
Two (2) years equivalent full-time experience in student record-keeping in an educational setting.
Skill in keyboarding; basic math and grammar, and standard level word processing (MS Word) and spreadsheet applications (MS Excel).
Excellent verbal and written communication skills.
Excellent organizational skills.
Excellent customer service skills and proven ability to develop and sustain productive customer relationships.
Must have sensitivity to respond appropriately to the needs of the community.
Must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College.

Nice To Haves

Direct experience in academic record keeping.
Proficiency with database applications (MS Access).
Experience in Banner navigation.
Experience with Degree Works

Responsibilities

Certifies completion of academic degree programs.
Reviews College and foreign high school transcripts, determines eligibility for and awards comparable credit.
Prepares diplomas and certificates of proficiency.
Produces transcripts for degree recipients.
Evaluate student information related to transfer credit, credit by exam and other comparable credit and post into Banner.
Responds to inquiries, resolves problems and concerns related to student records.
Processes substitutions and waivers forms.
Identifies and corrects discrepancies in the student record, including correction of duplicate records (pidms) and the investigation/correction of blended records.
Processes change of grade forms and posts grades not submitted via on-line grading.
Completes transcript requests by preparing official transcripts including requests for emergency processing.
Maintains list of graduates for commencement ceremony.
Answers telephone, provides basic information and directs calls.
Uses scanning technology to update electronic files.
Corresponds with students and or interprets and verifies compliance regarding degree and transfer curricula requirements, deadlines and procedures.
Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
Performs other related duties as assigned.