Records Specialist A

City of Eugene•Eugene, OR

13d•Onsite

About The Position

The City of Eugene is seeking a Records Specialist A for the Police Department / Police Operations Support. This role serves as the initial contact for persons requesting information, assists citizens with complaints, collects monies for various fees, releases impounded vehicles, registers sex offenders, and provides general public information. The position involves dealing with diverse situations and sometimes difficult public contacts. The Records Specialist A will distribute police reports to courts, the public, governmental agencies, and other authorized individuals, following department policy, state, and federal laws. They will also process criminal warrants through the automated criminal justice records system, confirm warrants, and ensure they are returned to the appropriate court. Responsibilities include extracting data from national computer records systems, maintaining data, and managing automated checking and tracking systems for public safety issues like stolen vehicles, missing persons, and juvenile runaways. The role also involves performing background and other information checks, screening reports for release in accordance with Oregon Public Records law, and receiving/distributing teletype and computer messages. The City of Eugene is committed to a respectful and diverse work environment, valuing the cultural, educational, and life experiences of each employee to deliver culturally responsive services.

Requirements

One full-time year (total of 2080 hours) of general office work experience
High school diploma or equivalent
Must pass a police background investigation
Automatic disqualifiers include felony convictions and class 'A' misdemeanors within the last 24 months
Ability to obtain LEDS Certification within 90 days of hire
Knowledge of record-keeping processes and procedures
Knowledge of business English, including grammar, spelling and punctuation
Knowledge of basic mathematics
Knowledge of applicable department policies and procedures; City ordinances; state, and federal laws; jail and court procedures
Knowledge of local social service providers
Must be available to work various shifts which include day, swing, graveyard hours, holidays, weekends, and mandatory overtime
Ability to effectively and tactfully communicate with diverse range of citizens and colleagues in high-pressure situations
Ability to maintain flexibility and adapt to diverse environments and dynamic office demands
Ability to exercise sensitivity, adaptability, and awareness to people of diverse cultural backgrounds, languages, and needs
Ability to accurately execute extensive data entry, record-keeping processes and procedures, and basic mathematics
Ability to read, understand, and interpret policies, procedures, and codes; decipher numeric codes; and retrieve appropriate index material and classifications
Ability to work with a high degree of accuracy and attention to detail and retain detailed information
Ability to lift, or access boxes of records as required
Ability to operate standard office equipment
Ability to learn the use of various automated criminal justice systems such as LEDS (Law Enforcement Data System), NCIC (National Crime Information Center), Central Square Records Management System (RMS), and other computerized systems
Ability to learn applicable department policies and procedures, City ordinances, State and Federal laws, jail and court procedures
Ability to adhere to regulatory Federal, State, and local laws pertaining to the confidentiality of criminal justice records

Nice To Haves

Experience in public safety, judicial or other governmental operations is preferred

Responsibilities

Functions as initial contact for persons requesting information
Assists citizens with complaints, collects monies for various fees, releases impounded vehicles, registers sex offenders, and provides general public information
Deals with diverse situations and sometimes difficult public contacts
Distributes police reports to courts, public, governmental agencies and other authorized individuals, following department policy, state and federal laws
Processes criminal warrants through the automated criminal justice records system; confirms warrants, ensures criminal warrants are returned to the appropriate court
Extracts a variety of criminal and non-criminal data from national computer records systems; maintains data
Maintains automated checking and tracking systems on various public safety issues including stolen vehicles, missing persons, and juvenile runaways
Performs background and other information checks; checks confidential and sensitive information from manual and/or computerized sources; screens reports for release in accordance with Oregon Public Records law
Receives, distributes, and/or transmits teletype, computer messages, and a variety of criminal and law enforcement activity reports from/to the department and local, State, and/or nationwide criminal justice agencies
Supports and respects diversity in the workplace
Demonstrates regular, reliable and punctual attendance
Performs other related duties as required