Records Program Services Manager

OSC Global • Richland, WA

3d • $98,706 - $148,115 • Onsite

About The Position

The Records Program Services Manager is responsible for overseeing all aspects of records storage, retention scheduling, maintenance, protection, retrieval, and disposition of records maintained at the Hanford Site. This position ensures compliance with contractual, regulatory, and records management requirements outlined in the Statement of Work and applicable governing regulations. The Manager plans, directs, and coordinates Records Program Services personnel and activities to support operational excellence, regulatory compliance, customer service, and continuous improvement initiatives.

Requirements

• Advanced knowledge of records and information management principles, regulations, standards, practices, and records lifecycle requirements.
• Strong analytical, critical thinking, and decision-making skills with the ability to evaluate complex information and resolve issues independently.
• Demonstrated problem-solving and conflict resolution skills.
• Excellent organizational and project management skills, including the ability to manage multiple priorities, deadlines, and competing business demands.
• Ability to develop, implement, and improve policies, procedures, and operational processes.
• Strong leadership skills with the ability to motivate, coach, and develop employees.
• Exceptional attention to detail and commitment to accuracy.
• Strong customer service orientation and ability to establish productive relationships with customers, stakeholders, management, and team members.
• Excellent written and verbal communication skills, including editing, proofreading, presentation, and business writing abilities.
• Ability to research, analyze, classify, and manage technical and business records.
• Demonstrated proficiency with Microsoft Office applications and records management systems.
• Ability to maintain confidentiality and exercise discretion with sensitive information.
• Sufficient fine motor skills for the use of computers, calculators with an ability to withstand repetitive keyboarding for extended periods of time.
• Visual and communications ability adequate to perform the essential functions of the job.
• Ability to kneel, bend and twist at the waist on an occasional basis.
• Ability to reach below shoulder height with regular frequency (desk position) and at or above shoulder height on occasion.
• Ability to push, pull, carry and lift objects weighing up to 10 pounds on a regular basis, and greater weights on an occasional basis.
• Ability to travel by vehicle or aircraft, and ability to safely operate a motor vehicle.
• Bachelor's Degree and 5 or more years of leadership experience, or an equivalent combination of education, training and experience
• Ability to pass a background and drug screening.
• Must have identification compliant with the Real ID Act at time of hire.
• Must be able to obtain Department of Energy access badge.
• All applicants must be able to comply with all federal regulations, including those concerning controlled substances, as a condition of employment.

Nice To Haves

• Minimum of five years of experience performing records management functions in a highly regulated environment, such as government, nuclear, energy, healthcare, or other regulated industries.

Responsibilities

• Reports directly to the OSC Technical Solutions Records Manager and provides leadership and oversight for Records Program Services operations and personnel.
• Develops and monitors departmental goals, performance metrics, service levels, and operational priorities.
• Manages personnel activities including hiring, training, coaching, performance management, employee development, and succession planning.
• Ensures compliance with contractual, regulatory, and records management requirements, including readiness for audits, assessments, reviews, and inspections.
• Oversees workload distribution, staffing, and resource utilization to meet customer and business requirements.
• Develops and implements records management and content management policies, procedures, standards, and strategies that support effective information governance and document lifecycle management.
• Partners with stakeholders to improve service delivery, information accessibility, and records management practices.
• Identifies and implements process improvements, automation opportunities, and technology solutions to enhance efficiency, compliance, and operational effectiveness.
• Fosters a culture of collaboration, knowledge sharing, accountability, and continuous improvement.
• Maintains effective communication with leadership, customers, and team members regarding operational performance, priorities, and issues.
• Performs other duties as assigned.

Benefits

• paid holidays
• paid time off
• 401k with employer match
• dental
• vision
• health insurance plans through the Federal Employee Health Benefits (FEHB) program
• life and disability benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager