Records/Subpoena - Records Production Representative

Veritext•St. Louis, MO

3d•Onsite

About The Position

Providing our clients with exceptional service is the foundation of our business. The primary responsibility of the Records Production Representative (Records/Process Service Team) is to intake, process, and maintain records received from a variety of providers and institutions in a timely and accurate manner. In addition, this position will serve as an on-site administrative resource for the office, helping support day-to-day operations.

Requirements

Ability to intake, process, and maintain records received from a variety of providers and institutions in a timely and accurate manner.
Ability to serve as an on-site administrative resource for the office, helping support day-to-day operations.
Ability to download, scan, import, organize, file, and store physical and electronic records according to established procedures.
Ability to review records for completeness, readability, proper organization, and accurate association with the appropriate request or matter.
Ability to perform quality-control checks and identify missing, duplicate, illegible, or incorrectly processed records.
Ability to follow up with providers and institutions regarding the status of outstanding record requests.
Ability to create clear and professional written correspondence.
Ability to respond professionally to provider, client, and internal staff questions by phone, fax, and email.
Ability to update applicable systems and documentation as work is completed.
Ability to maintain confidentiality of protected and sensitive information in accordance with HIPAA and company requirements.
Ability to receive, distribute, and prepare incoming and outgoing mail, packages, and deliveries.
Ability to maintain office supplies and coordinate replenishment as needed.
Ability to assist with filing, document organization, printing, scanning, copying, and other general administrative tasks.
Ability to help coordinate basic office and facility needs and route issues to the appropriate internal teams when necessary.
Ability to provide general administrative support to Records leadership and staff as needed.

Responsibilities

Intake and process records received from a variety of institutions, including hospitals, physician offices, employers, the Veterans Administration, Social Security Administration, IRS, and other providers.
Download, scan, import, organize, file, and store physical and electronic records according to established procedures.
Review records for completeness, readability, proper organization, and accurate association with the appropriate request or matter.
Perform quality-control checks and identify missing, duplicate, illegible, or incorrectly processed records.
Follow up with providers and institutions regarding the status of outstanding record requests.
Create clear and professional written correspondence.
Respond professionally to provider, client, and internal staff questions by phone, fax, and email.
Update applicable systems and documentation as work is completed.
Maintain confidentiality of protected and sensitive information in accordance with HIPAA and company requirements.
Serve as an on-site administrative resource for the office and assist with day-to-day office needs.
Receive, distribute, and prepare incoming and outgoing mail, packages, and deliveries.
Maintain office supplies and coordinate replenishment as needed.
Assist with filing, document organization, printing, scanning, copying, and other general administrative tasks.
Help coordinate basic office and facility needs and route issues to the appropriate internal teams when necessary.
Provide general administrative support to Records leadership and staff as needed.

Benefits

Comprehensive medical, dental and vision insurance
Paid Time Off (8 paid holidays, 4 personal days, vacation, sick and discretionary time)
Robust suite of mental health benefits
Matched 401(k)
Pet insurance
Flexible Spending Accounts (healthcare, dependent care, transit & parking)
Company-paid life insurance
Short-term and long-term disability insurance
Learning and development opportunities
Veritext Summer Camp
Generous employee referral program
Tuition reimbursement program
Employee contests
Social opportunities