Records Management Specialist III

Banner Quality Management Inc • Hampton, VA

2d • Hybrid

About The Position

BQMI is seeking a Scientific and Technical Information (STI) Representative to support the STI Compliance and Distribution Services area of the Information, Data, and Analytics (IDAS) Service Line in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. eMITS is the Agency’s enterprise-level contract creating and delivering multimedia and technical communications through the use of the internet, digital platforms, and IT management for NASA’s Office of the Chief Information Officer (OCIO) and Office of Communications (OCOMM). From photographing rocket launches and recoveries, to producing engaging videos, to information technology management, to using social media to share NASA’s message, eMITS integrates services for NASA IT and provides NASA’s communication to the outside world. Come join us in support of NASA’s mission to inspire the world through information and discovery.

In support of STI Compliance and Distribution Services, the candidate will lead the Metrics and Reporting task while also providing support for daily operations.

Responsibilities as the Metrics and Reporting lead will include the generation of custom metrics, reports, data visualizations, and analyses in response to requests from internal and external stakeholders. Additionally, the candidate will be responsible for monitoring and recommending improvements to the organization’s data sharing tools to ensure data partners are able to ingest content from the NASA STI Repository reliably and efficiently. As service offerings and platforms evolve, the candidate will also be responsible for providing recommendations and raising awareness of risks associated with the change to ensure leadership is able to make informed decisions.

Responsibilities for the support of daily operations will include the implementation of the policies and associated procedures needed to collect, process, maintain and disseminate scientific and technical information (STI) via the Scientific, Technical, and Research Information DiscoVery System (STRIVES). “Processing” includes, but is not limited to, an analysis of approval and review tracking, change history, and confirmation of any dissemination or limitation determinations against the corresponding full text document when available. Additional tasks include creating descriptive metadata to ensure discoverability of STI via NASA’s STI Repository, providing guidance and training for authors, submitters, and stakeholders of STI, assisting with Information Desk inquiries, and continuously evaluating existing products, systems, and processes to make recommendations, based on industry best practices and trends, to optimize and further modernize workflows.

Requirements

• Bachelor’s degree required
• 8 years of relevant experience
• Understanding of PostgreSQL, JSON/NDJSON, APIs, relational databases, and database indexes.
• Excellent written and verbal communication skills in asynchronous and hybrid environments.
• Excellent interpersonal skills with the ability to effectively deliver on customer objectives as part of a team, and/or independently, with minimal direction.
• Excellent customer service skills.
• Detail-oriented, strategic, and critical thinker with the ability to prioritize and manage customer expectations across multiple, competing tasks/projects with aggressive due dates.
• Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote, One Drive), SharePoint, and Box.

Nice To Haves

• Understanding of Kibana, DbGate, and OpenAPI.
• Familiarity with agile project management methodologies and project management tools.

Responsibilities

• Lead the Metrics and Reporting task, including generation of custom metrics, reports, data visualizations, and analyses.
• Monitor and recommend improvements to data sharing tools for reliable content ingestion from the NASA STI Repository.
• Provide recommendations and raise awareness of risks associated with evolving service offerings and platforms.
• Implement policies and procedures for collecting, processing, maintaining, and disseminating scientific and technical information (STI) via STRIVES.
• Analyze approval and review tracking, change history, and dissemination/limitation determinations.
• Create descriptive metadata for STI discoverability via NASA’s STI Repository.
• Provide guidance and training for authors, submitters, and stakeholders of STI.
• Assist with Information Desk inquiries.
• Continuously evaluate existing products, systems, and processes to recommend optimizations and modernization based on industry best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior