Records Management Program Analyst

State of Montana•Helena, MT

4d•Hybrid

About The Position

This position resides in the Information Management Bureau of Department of Revenue. The incumbent supports the department’s Records and Information Management (RIM) program by coordinating planning efforts, evaluating processes, and ensuring consistent implementation across the agency. Responsibilities include providing training and guidance to staff, assisting with record classification, and promoting agency initiatives to internal and external stakeholders. This role also contributes to the integration of records and information management practices within the agency’s broader data governance framework and monitors program activities to support continuous improvement. This position reports to the Information Governance Unit Manager and does not supervise other staff.

Requirements

Associate degree or equivalent work experience in computer science, management information systems, business administration or related field.
Two years of job-related experience.
Two years of experience in tax administration.
Two years of experience performing detailed technical work.
Two years of experience in data processing.
Two years of experience in a technical troubleshooting support role.
Two years of experience in application support.
Experience working with external clients and providing support for online applications.
Experience documenting requirements for online or desktop software.
Knowledge of business administration.
Knowledge of information systems management.
Knowledge of metadata principles.
Knowledge of taxonomy development.
Knowledge of data classification.
Knowledge of electronic content management.
Knowledge of RIM industry trends, best practices, principles, and standards.
Knowledge of customer service methods and techniques.
Knowledge of program management and project planning.
Knowledge of documenting technical specifications.
Knowledge of data processing.
Skills in research and analysis.
Skills in technical troubleshooting and workflow design.
Skills in risk identification and mitigation.
Skills in collaboration and stakeholder engagement.
Skills in documenting instructions, FAQs, training materials and procedures.
Skills in accuracy and attention to detail.
Skills in conflict resolution.
Skills in Microsoft programs and other database applications.
Skills in written, verbal, and interpersonal communication.
Skills in identifying system problems and resolving them.
Ability to demonstrate self-motivation.
Ability to lead group training and build stakeholder understanding of complex systems.
Ability to follow instructions.
Ability to interpret and apply regulations with precision and clarity.
Ability to provide timely, customer service.
Ability to exercise discretion with confidential information.
Ability to handle multiple priorities under deadlines.
Ability to organize tasks and adapt in a fast-paced environment.
Ability to develop technological responses.
Ability to deliver public presentations and training.
Must have a valid driver’s license.
Must be a primary resident of Montana.
Must be eligible to work in the United States.
Valid driver's license with less than 12 conviction points in the most recent completed 36 months.

Nice To Haves

All computer systems and tax guidelines will be trained on the job.

Responsibilities

Coordinating planning efforts for the Records and Information Management (RIM) program.
Evaluating processes and ensuring consistent implementation of RIM across the agency.
Providing training and guidance to staff on RIM.
Assisting with record classification.
Promoting agency RIM initiatives to internal and external stakeholders.
Contributing to the integration of RIM practices within the agency’s broader data governance framework.
Monitoring program activities to support continuous improvement.

Benefits

Health, dental, and vision care
Life insurance
Long-term disability
Free health care for employees and eligible family members at Montana Health Centers
Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information
Retirement plans
Paid vacation - starting at 15 days a year
Sick leave - 12 days a year
11 holidays, including a floating holiday
Flexible hours
Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program