Records Control Assistant Manager

Erie Federal Credit Union•Erie, PA

About The Position

The Records Control Assistant Manager performs quality assurance reviews of new loan bookings, renewals, modifications, and loan maintenance for consumer and mortgage loan portfolios. The role researches and reviews loan records to ensure information is correct in the loan system and compliant with loan documents and documented procedures. In the Records Control Manager’s absence, the Assistant Manager supports and oversees the Records Department and day-to-day operations of the Quality Control, Collateral, and Records departments. The role also supports staff training and resources, reviews underwriting quality and lending decisions, reports quality findings and trends to management, and helps improve policies and procedures. It reviews mortgage loans for accuracy and compliance, monitors HMDA completeness and geocoding, handles specified document corrections and deletion requests, resolves issues with coworkers, and trains and monitors new staff. The position participates in special projects, process improvement initiatives, regulatory examinations, and internal audits, while maintaining knowledge of credit union policies and applicable regulations.

Requirements

High school education required.
Two years of experience in a financial institution or in quality control, audit, or compliance; lending experience preferred.
Knowledge of applicable federal and state lending laws and regulations.
Professional, well-developed interpersonal skills for communicating with members, vendors, and coworkers.
Excellent organizational skills; detail-oriented, accurate, and self-motivated.
Ability to solve complex issues and work independently with minimal supervision while providing timely reports on outstanding issues.
Intermediate mathematical skills.
PC proficiency and knowledge of Microsoft Office Suite.

Nice To Haves

Experience in a lending role.

Responsibilities

Oversee day-to-day operations of the Quality Control, Collateral, and Records departments in the Records Control Manager’s absence.
Assist the Records Control Manager in ensuring staff have the skills and resources needed to perform their duties, including creating and updating training curricula and department resources.
Perform detailed quality assurance reviews of new loan bookings, renewals, modifications, and loan maintenance for accuracy and compliance with loan documents and procedures.
Perform detailed quality control reviews of underwriting quality and decision-making on applications.
Report quality assurance and control findings, trends, and root causes to management monthly.
Work with the Records Control Manager to identify improvements to policies and procedures based on loan officer errors and questions.
Review First Heritage, Pennvest, and in-house mortgage loans for accuracy and adherence to policies, procedures, and federal regulations.
Monitor HMDA for completeness and update geocoding during the audit process.
Validate, approve, and complete correction documents for managers.
Review, approve, and complete document deletion requests.
Resolve identified issues independently by working with appropriate coworkers to make needed corrections.
Monitor, review, and report on new loan officer progress.
Train and monitor new Lending Quality Control Specialists, Collateral/Insurance Lending Specialists, Records Specialists, and Lending Records Specialists.
Participate in special projects, process improvement initiatives, regulatory examinations, and internal audit assignments.
Maintain current knowledge of Credit Union policies and procedures, including applicable NCUA and other regulatory requirements.