Records Clerk I (Customer Service DC)

Pasco County Clerk & Comptroller • Dade City, FL

3d • Onsite

About The Position

Under general supervision, the Records Clerk I performs clerical work involving established work methods, procedures, policies, and departmental functions related to processing documents and files. The position is historically filled at Level I, though placement at a higher level may be considered at the Clerk & Comptroller’s discretion based on a candidate’s qualifications. The role may be part of a task-based or points-based career progression plan, and active teammates may progress to higher levels.

The Records Clerk I assists with court calendars, record searches, and evidence procurement; receives and processes documents for filing; provides non-technical information and customer assistance; performs cashiering functions as needed; and prepares correspondence, notices, and reports. Work is performed primarily indoors at office locations in Dade City and/or New Port Richey. Travel may be required for meetings or training.

Requirements

• High school diploma or accredited equivalency diploma.
• Ability to pass skills testing, such as typing, spelling, math, and grammar, within one year.
• Knowledge of office procedures, business English, spelling, and arithmetic.
• Knowledge of the principles and processes for effective, professional customer service.
• Computer skills for word processing, spreadsheet, database, and accounting software.
• Ability to learn laws, rules, regulations, legal terminology, definitions, codes, and abbreviations relevant to the assigned area.
• Ability to work with confidential or sensitive data and comply with state and federal guidelines and legal-advice restrictions.
• Ability to address the public courteously, tactfully, and professionally, including in impromptu situations.
• Ability to work in a fast-paced environment with frequent interruptions while maintaining speed and accuracy.
• Ability to establish and maintain effective working relationships and work effectively in a team environment.
• Ability to report to work on time and perform the duties of the position for an entire workday.
• Ability to perform the physical and cognitive demands of the position, including prolonged sitting, dexterity, hearing, speaking, close visual acuity, and repetitive wrist, hand, or finger movements.
• Must verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

Nice To Haves

• Experience in a government entity performing similar functions is preferred.
• A valid Florida Driver's License may be required for some positions.

Responsibilities

• Assist with preparation of weekly calendars involving multiple Court Orders or Judgments.
• Conduct record searches and procure evidence for court hearings.
• Provide customer assistance to individuals requesting non-technical information.
• Receive, verify, classify, sort, and process documents for filing according to departmental policies and procedures.
• Perform cashiering functions as needed.
• Provide courteous and professional customer service.
• Generate correspondence, notices, and reports according to established policies and practices of the assigned area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED