Records Assessment Specialist

Central Carolina Community College•Sanford, NC

2d•Hybrid

About The Position

Central Carolina Community College is committed to being an employer of choice, grounded in excellence, integrity, respect, collaboration, innovation, and leadership. We provide a supportive, growth-focused workplace where professionals can thrive while helping students access first-class educational and workforce opportunities. Join us in shaping futures, strengthening our region, and contributing to a mission-driven culture rooted in service and opportunity. The Records Assessment Specialist will perform technical tasks in the Records Office relating to student records. This position may have occasional travel between campuses and for training. Occasional after hours may be required.

Requirements

Associate degree AND One year of customer service experience, OR A combination of education and work experience will be considered.
Microsoft Office
efficient entry of data
superb communication skills using a variety of means

Nice To Haves

Bachelor's Degree
Two years of customer service.
Expert level in MS Office programs.
Experience with academic advising and/or admissions.
One or more years working with a database.
One or more years working with the North Carolina Community College System.
Colleague Datatel experience
Bilingual (Spanish & English)

Responsibilities

Processes admissions applications for incoming new students, returning students, dual enrollment students, early college, and students from correctional institutions.
Process admissions correspondence.
Accept college and high school/GED transcripts.
Assess all types of transcripts for placement.
Process forms that come through the Registrar's office: Program/Pathway Changes, Student Data Correction Changes, Tuition waiver forms, Enrollment verification requests.
Communicate with our students via face-to-face interactions, e-mail, phone calls and virtual web-based conversations.
Process out-going transcripts on-demand.
Assess completion of census or grade rosters as submitted by faculty.
Communicate with instructors regarding missing information and coach as needed.
Reprint rosters as needed by faculty.
Process degree verification requests from the National Student Clearinghouse.
Complete purchase requests for forms, supplies and/or equipment.
Maintain electronic lists for students applying for graduation and their statuses.
Process e-transcript requests using Parchment for USPS or email delivery.
Communicate with alumni regarding transcript requests.
Intake residency reclassification documents and process status letters.
Download CFNC applications and transcripts.
Consolidate and error check records between the Customer Relationship Management software and the Student Information database.
Serve on College committees as assigned.
Complete the annual five-hour staff development.
Encourage and support College activities, policies, procedures, and philosophies.
Perform other duties as assigned.
Encourage a learning environment where everyone is supported and valued for their unique perspectives and experiences and will foster and promote the participation of all members of our diverse communities.