Records and Insurance Specialist

Resound Credit Union•Nashville, TN

1d•Onsite

About The Position

Resound Credit Union is seeking a full-time Records and Insurance Specialist to join their growing team. This position is located at their Nashville location. Resound Credit Union, founded in 1955, serves over 45,000 members across seven locations in the Nashville area, guided by the philosophy of 'people helping people' and offering competitive rates and exceptional service.

Requirements

Minimum high school diploma.
Computer skills and knowledge of Microsoft Office applications are required.
Most of the essential functions of this position are performed while sitting at a desk using a personal computer and telephone.
Occasional lifting and standing is required.
This position requires mental stability to handle repetitious tasks while maintaining a high level of accuracy, good verbal and written communication skills, visual ability, and manual dexterity.
A valid driver's license is required as a company car may be used from time to time in the performance of the duties of this position.
Must be well organized, very accurate, able to handle tedious work with high attention to detail.
Must have a pleasant personality, communicate effectively, and have good organizational skills.
Must be able to function as a team player and cooperate with co-workers, members, and business associates in a work focused environment.

Nice To Haves

Other post high school business training is preferred.
Financial institution experience is desired.

Responsibilities

Manages the Collateral Management System using daily reports to perfect missing titles and recommends corrections.
Advises Loan Processors and Collections Manager of collateral not properly perfected within a reasonable length of time.
Works with reports to pull closed member files and purges documents properly.
Accurately releases collateral on paid loans.
Processes Deed of Trust releases on paid mortgage loans.
Processes temporary liens.
Processes incoming UCC-1's for accuracy and termination as needed.
Research account and loan information as required.
Creates folders, scans and files documents as needed.
Maintains a log of folders requested by employees.
Assists members, employees and other third parties via phone with questions regarding records and insurance.
Works with state and county personnel to send titles with proper request and documents for retitling.
Maintains a database of titles sent out.
Processes and manages Title Guarantees.
When possible and appropriate, uses member contact opportunities to cross-sell credit union products and services.
Keeps the Records vault neat and clean including vacuuming and dusting.
Follows established record retention procedures.
Processes and reconciles all insurance billings.
Processes credit life, credit disability and debt protection claims.
Manages the forced place insurance program using reports.
Makes member contact to obtain proper proof of insurance.
Completes the loan add on's and refunds process.
Works with insurance providers to resolve issues.
Processes emails and faxes received in the records and insurance inbox.
Processes incoming records and insurance mail.
Understands and adheres to all policies and procedures.
Is knowledgeable of all laws and regulations regarding bankruptcy, repossession, FCRA, FDCPA, and other legal matters.
Assists in collections as needed. This includes various communication with members and co-signers to collect payments to resolve delinquency and negative share balances and posting invoices.
Performs other duties as requested.