Records Specialist

Legal Monkeys•Waco, TX

1d•Onsite

About The Position

Legal Monkeys sets the standard for operational excellence for records collection. Personal Injury law firms hire companies like Legal Monkeys to call medical providers to receive medical records and bills on their behalf, which expedites the life of a case, leading to more money and a faster return to a greater quality of life for clients. The company strives to foster professional and personal growth within its team. Records Specialists are responsible for being ambassadors and providing clients with exceptional service, connecting with providers in genuine and authentic ways while achieving goals and having fun. Each team member plays an important role in the success of the business. Legal Monkeys aims to be the best records collection company in the nation, growing individuals and the team. The team is composed of quick thinkers who are willing to adapt and find the best way to achieve any task.

Requirements

High School Diploma or GED
Excellent written and verbal communication skills

Nice To Haves

Working knowledge of standard office equipment preferred.

Responsibilities

Interact with case managers and providers via phone, email, and chat
Effectively retrieve medical records and bills for law firms
Assess provider relationships to facilitate the most effective way to collect records
Ensure special authorizations are completed
Interact with providers with enthusiasm to accomplish daily goals
Manage a block of business and reach individual volume goals
Build genuine relationships with providers and coworkers
Perform in a dynamic atmosphere while maintaining a remarkable level of professionalism
Help to maintain a strong culture of winning and service through hard work and organization
Think critically through unexpected problems
Perform other duties as assigned