Records Administrative Specialist

University of Arkansas System•North Little Rock, AR

8d•Onsite

About The Position

The University of Arkansas - Pulaski Technical College is seeking a Records Administrative Specialist to join their Records department. This role is responsible for managing incoming documents, ensuring accurate indexing and imaging of all records, and processing student requests such as unofficial transcripts and immunization records. The specialist will also assist in training other workers, manage supply orders, and provide essential information and problem resolution to students, staff, and external officials. This position performs front office operations and serves as the primary phone customer service agent, requiring exemplary organizational and customer service skills to maintain professionalism and ensure accurate representation of the College.

Requirements

High school diploma
Experience in an administrative role
Professionalism
Excellent written and verbal communication skills
Team minded
Excellent organizational skills and attention to detail

Responsibilities

Sorts or supervises sorting of all incoming documents for processing.
Accurately Indexes all imaged items.
Produces high quality (clear, legible, does not require rotation) images of all documents submitted to Records.
Assists in training and supervision of other workers who are indexing documents to ensure accuracy and quality of images.
Manages supply orders including standard office supplies, transcript paper, graduation supplies, etc.
Processes student requests such as unofficial transcripts, letter of good standing, and immunization requests.
Maintains ability to resolve constituent's questions and to know when to consult with the other staff members and Registrars, including the presence of mind to use authority wisely.
Exhibits exemplary organizational and customer service skills, assuring the maintenance of the highest levels of professionalism and office decorum.
Provides essential information and problem resolution.
Ensures accurate and effective representation of the College and follow-through with prospective students, enrolled students, business community and high school officials.
Performs front office operations.
Serves as primary phone customer service agent.
Completes other duties as assigned.