Recording Maintenance Technician (Customer Service I)

Johnson County Kansas•Olathe, KS

4d•Onsite

About The Position

The Treasury, Taxation and Vehicles Department is responsible for recording and maintaining land record documents, motor vehicle titling and registrations, property tax calculations, billing, and distributions. The Register of Deeds Division is currently seeking qualified candidates for the positions of Recording Maintenance Technician. This role involves greeting and assisting customers, reviewing documentation, researching and retrieving documents, answering detailed questions about property-related inquiries, and resolving customer issues. The position also requires calculating and collecting fees, performing cash audits, and maintaining high customer service standards.

Requirements

High school diploma or equivalent is required.
May require KS/MO driver’s license, depending on department or agency.
Johnson County Government requires reference/background screening for all positions.
Specified criteria may vary by Department/Agency.

Nice To Haves

One year of customer service experience.
One year of cashiering or money handling experience are preferred.
Experience may be substituted for degree.
Education may be substituted for experience.

Responsibilities

Greets and assists customers in completing transactions by reviewing documentation for accuracy and completion.
Locates and retrieves documents to help the customer establish facts and reach conclusions.
Answers detailed questions about deeds, title documents and other property related inquiries.
Determines and communicates county requirements with customers.
Answers inquiries by researching, locating, and providing detailed information.
Explains routine procedures and processes for the department.
Follows up and communicates with customers as needed.
Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and identifying and escalating unresolved problems appropriately.
Calculates and collects appropriate fees for payment.
Resolves basic customer complaints, problems, and billing disputes.
Completes preliminary cash audit of cash, credit card and check payments received.
Maintains acceptable levels of customer service while achieving standards for accuracy, productivity, and cash handling.
Performs other duties as assigned.
All County employees may be called upon to assist other departments in a declared emergency situation.