Reconstruction Project Manager-Romulus/Taylor
About The Position
SERVPRO Team Miller is the leading SERVPRO team in the country, recognized as Franchise of the Year in 2020 and consistently ranking in the top 5 nationally. With 24 territories across Michigan and Indiana, they service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, and Indianapolis. As a family-owned and operated business, they foster a team-oriented environment that prioritizes training and certifications. This role is for someone who enjoys helping people through difficult situations, is comfortable working in challenging environments, enjoys meeting new people, possesses excellent communication skills, enjoys supervising others, and is a skilled multi-tasker. The ideal candidate is self-motivated, has superb interpersonal skills, is highly dependable, and consistently exceeds expectations. As a valued employee, you will receive competitive pay with opportunities for growth and learning.
Requirements
- Superb customer service track record
- Effective written and oral communication
- High school diploma/GED
- Ability to successfully complete a background check subject to applicable law
Nice To Haves
- Experience in restoration and/or construction preferred
- 2 year Restoration background is preferred
- IICRC certifications are a plus
Responsibilities
- Plan and execute reconstruction projects while ensuring a high quality of service in all dealings with customers, clients, sub-contractors, and resource providers involved in reconstruction services.
- Manage the entire customer experience and overall customer satisfaction.
- Evaluate and sell projects
- Educate customers on process
- Identify and document project scope of work
- Maintain customer and client communications
- Review estimates
- Obtain customer and client agreement on scope and estimate
- Ensure proper permits are acquired
- Create project schedule, timeline, and budget
- Identify and qualify subcontractors and resource providers
- Negotiate terms and set expectations with customers and clients
Benefits
- Medical, Vision, Dental
- 401K Matching
- Company Paid Life Insurance
- Commissioned Bonus Structure
- Paid Time Off
- Paid Holidays
- Paid Career Training & Certification Opportunities
- Employee Referral Program
- Customer Service Recognition Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
