Reconstruction Manager

Bill Howe Plumbing•San Diego, CA

About The Position

The Reconstruction Manager is the department head of the Structure/Reconstruction division within the Restoration & Flood Division. This role owns the full performance of the reconstruction department - from revenue generation and GPM to job execution, subcontractor management, and team development. The Reconstruction Manager leads a split seller/doer model, overseeing Estimators (primary sellers), Project Managers (job execution oversight and occasional sales), in-house Reconstruction Technicians, and a managed network of subcontractors. This is a player-coach role that requires both operational leadership and financial accountability.

Requirements

5+ years of experience in residential or commercial reconstruction, restoration, or general contracting
Proven track record managing both in-house crews and subcontractor networks simultaneously
Proficiency with Xactimate estimating platform - able to read, review, and supplement scopes
Strong financial literacy: understands GPM, markup vs. margin, labor burden, and job costing
Experience managing insurance restoration projects and working within carrier billing guidelines
Strong communication skills - able to interface professionally with adjusters, homeowners, subcontractors, and internal teams

Nice To Haves

Experience with Dash, Sage, or ServiceTitan (or comparable job management / accounting platforms)
Familiarity with RIA benchmarks and insurance restoration billing structures (O&P, line item documentation)
IICRC certifications or equivalent restoration industry credentials
Prior experience building or scaling a reconstruction department within a restoration company

Responsibilities

Own department revenue, gross profit margin (GPM), and job completion cycle time targets
Review bids and scopes before submittal; ensure estimate aligns with actual build cost and markup strategy
Apply tiered subcontractor markup framework by invoice size to protect GPM across varying job sizes
Monitor job cost vs. estimate in Dash throughout the life of each job; flag GPM erosion early
Drive supplement approvals and resolve scope disputes with insurance carriers
Track and manage Accounts Receivable (AR); target DSO of 45 days or less, with top-performer goal of 30 days
Lead, coach, and hold accountable: Estimators, Project Managers, in-house Technicians
Conduct regular 1:1s with Estimators and PMs; review KPI performance and remove obstacles
Develop technician skills for self-performed work (drywall, framing, finish carpentry) to maximize in-house labor GPM
Establish and maintain role clarity between selling roles (Estimators, occasional PM) and doing roles (PMs, Techs, Subs)
Participate in hiring, onboarding, and performance management for all department roles
Maintain an approved subcontractor network; vet licensing, insurance, and quality standards
Negotiate subcontractor agreements, pricing, and markup structures that support target department GPM
Work within insurance carrier markup guidelines (typically 20% cap) while leveraging legitimate O&P billing structures
Approve subcontractor invoices; ensure invoiced amounts match scope authorizations before releasing for payment
Hold subs accountable to schedule, quality, and documentation standards
Oversee the full job lifecycle in Dash: assignment, scheduling, milestones, job status updates, and closure
Ensure permits are pulled, tracked, and closed correctly on every applicable job
Review Xactimate scopes for accuracy; confirm in-house labor and sub line items are properly itemized
Coordinate with Mitigation and Contents departments on turnover jobs to ensure clean handoff and scope alignment
Ensure final invoices are submitted promptly after job completion - billing lag is a primary GPM killer
Maintain accurate job data in Dash (project IDs, status, cost coding, subcontractor invoices)
Cross-reference material and sub costs in Sage against Dash job records; flag discrepancies immediately
Identify and escalate orphaned costs, unallocated material purchases, or jobs tracking to negative GPM
Support ongoing system integrity during any ERP/CRM transition periods