Recertification/Resident Coordinator

Portland Community Reinvestment Initiatives, Inc (PCRI) • Portland, OR

17d • $23 - $29 • Onsite

About The Position

Portland Community Reinvestment Initiatives, Inc. (PCRI) is a non-profit community development corporation dedicated to preserving, expanding, and managing affordable housing in Portland, Oregon, and ensuring residents have access to essential services. With a portfolio of over 800 units, PCRI offers a diverse range of housing options, including single-family homes, small multi-plexes, and community apartments, providing a stable housing solution for low-income households within their neighborhoods. PCRI's Pathway 1000 initiative aims to combat involuntary displacement by creating at least 1,000 new homes over the next decade, primarily in N/NE Portland, to help displaced families return to their communities and to offer affordable homeownership opportunities.

Requirements

• High school diploma or GED required.
• Minimum 2 years of administrative, housing, property management, customer service, or eligibility determination experience.
• Knowledge of rental assistance and affordable housing programs.
• In depth knowledge of all rules and regulations surrounding property management.
• The ability to read and understand technical documentation such as federal housing regulations and associated policies and procedures.
• Knowledge of the community, social and economic resources available to low income individuals, with particular emphasis on resources as they apply to housing.
• Knowledge of computer systems and spreadsheets. Proficient with Microsoft Office Suite: Word, Excel, Outlook.
• Knowledge of general office equipment.
• Self-motivation and self-organization is essential.
• Superior verbal, written, analytical and interpersonal communication skills.
• Ability to learn and follow Federal and State housing regulations, policies and procedures.
• Ability to maintain confidentiality of tenants.
• Ability to work with diverse ethnic and low-income families in a professional manner.
• Ability to work creatively with management and department staff to achieve objectives.
• Ability to communicate effectively with prospective tenants and all levels of management.
• Ability to generate reports and business correspondence. Effectively present information and respond to potential residents and the general public.
• Ability to work organizationally, individually and collectively to fulfill PCRI rental housing goals and objectives.
• Must be able to manage multiple and changing priorities.
• Ability to climb stairs several times a day. Physical ability to bend, stoop, twist, reach and pull.
• Must have and maintain a valid driver’s license and be able to pass a driving record check as determined by PCRI criteria.

Nice To Haves

• College degree preferred in business administration, or related field.
• Experience with affordable housing programs preferred.
• Experience working with HUD, Section 8, Public Housing, LIHTC, or subsidized housing programs preferred.
• Experience with various forms of housing to include single family, multi-family and apartment complexes.
• Prior experience using Yardi Property Management software.
• Experience working in a non-profit organization.

Responsibilities

• Manage annual, interim, and move-in certification processes for affordable housing residents.
• Notify residents of upcoming recertifications and required documentation deadlines.
• Conduct resident interviews to verify household composition, income, assets, and eligibility.
• Collect, review, and process third-party verifications and supporting documentation.
• Calculate household income, assets, rent, and utility allowances in accordance with HUD, LIHTC, HOME, and other program requirements.
• Ensure all recertifications are completed accurately and within required deadlines.
• Identify and resolve discrepancies in resident files and documentation.
• Comply with annual recertification communication – First, Second and Final Notices Monthly.
• Schedule resident appointments to complete annual recertifications.
• Update all client management systems – Yardi, WCMS & Procorem where applicable. Review code and update rent payments in Yardi.
• Serve as the primary point of contact regarding inspection-related questions and concerns.
• Inspect property on a regular basis in coordination with the Operations Team’s Property Inspector and report any repair or replacement needs. Drive and walk the properties to ensure positive curb appeal. Check to make sure the grounds and common areas are free from trash and debris.
• Educate residents on housing standards, lease compliance requirements, and inspection expectations.
• Communicate inspection results and corrective action requirements to residents.
• Provide referrals and support resources when inspection findings indicate residents may need assistance.
• Maintain positive and professional relationships with residents while promoting housing stability.
• Collaborate with PRCI Leadership, Compliance Managers, and Leasing staff to ensure occupancy and compliance goals are met.
• Coordinate access to units for inspections and repair work.
• Monitor completion of maintenance work orders resulting from inspection findings.
• Write Service Requests for maintenance repairs received from residents and/or others.
• Participate in property walk-throughs and quality assurance reviews.
• Assist with special projects, audits, and occupancy reporting as assigned.

Benefits

• 10 days of paid Vacation after the completion of one year of employment that increase over time to 20 paid days.
• 9 days of paid Sick Leave
• 3 days of paid Personal Time Off
• 10 paid holidays
• Employer-paid health coverage (medical, dental, vision) that requires a contribution for employee if dependents added to plan
• Long Term Disability Insurance
• 403(B) employer match contribution of up to 3% of employee's annual salary.
• Voluntary benefits include: Life Insurance, Short Term Disability insurance, critical and accidental insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED