Receptionist - Ingleside Animal Hospital (INGAH)
About The Position
At Ingleside Animal Hospital, you will work in a modern, spacious, AAHA-accredited hospital that takes pride in practicing high-quality medicine and supporting the people who deliver it. You will have access to well-maintained equipment including digital radiography, ultrasound, flexible and rigid endoscopy, therapeutic laser, and a fully equipped in-house lab. Medical records are completely paperless through Impromed Infinity, helping keep communication clear and efficient. The hospital follows Fear Free and Feline Friendly principles and consistently exceeds AAHA standards to support patient care and client trust. You will join a collaborative team where communication and teamwork are part of daily operations. Doctors regularly consult with one another on cases, and the entire hospital team works together to provide consistent, thoughtful care. New team members are supported with mentorship and structured training that allows you to grow at a steady, supported pace. Clinical standards are clearly defined and followed across the hospital, including required surgical bloodwork, IV catheterization and fluids, full dental radiographs, consistent pain management, and radiographs reviewed by a board-certified radiologist. You will benefit from a schedule designed to support work-life balance, along with leadership that values input from the team. Regular doctor, staff, and management meetings help ensure concerns are addressed and improvements are made thoughtfully. You will work alongside a fully staffed team of certified technicians, skilled assistants, customer service representatives, and kennel staff, allowing everyone to focus on doing their job well. Competitive compensation and benefits are offered, including health and dental insurance, continuing education support, professional dues, and liability coverage.
Requirements
- A passion for providing excellent customer service and a genuine love for animals.
- Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
- Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
- A collaborative, team-first mindset and the ability to work both independently and with direction.
- A flexible schedule, including some weekends and holidays, is required.
Nice To Haves
- Experience with veterinary software is preferred.
Responsibilities
- Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
- Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
- Educate clients on preventative care and other hospital services to ensure every pet gets the best care possible.
- Be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.
Benefits
- Health and dental insurance
- Continuing education support
- Professional dues
- Liability coverage
- Medical, Dental, and Vision insurance
- Employee Assistance Program (EAP)
- 401k retirement options
- Life Insurance
- Disability coverage
- Opportunities for professional development
- Educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs
- Discounted veterinary care for your own pets
- Access to an online discount platform
- Free 24/7 access to doctors through Teladoc
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
