Receptionist

PDS Health•Bakersfield, CA

17h

About The Position

The Receptionist helps bring patients into the office, connects with them by phone and in person, and welcomes patients and guests in a professional, friendly, and hospitable manner. The role calls for a warm, approachable disposition in every interaction and consistent support for a Perfect Patient Experience (PPE) and Patients for Life (PFL). The Receptionist supports front-office operations by scheduling appointments, handling calls and patient messages, completing check-in and registration tasks, posting payments, and maintaining accurate account information. The role also supports clinicians and the back-office team, participates in meetings and huddles, follows company and regulatory requirements, and helps uphold the company’s culture and brand.

Requirements

High school diploma or GED.
Knowledge of office practices, technology applications, and patient insurance.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to manage tasks and time effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain strict confidentiality of patient records.
Organized and detail-oriented, with the ability to work in a fast-paced environment.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.
Results-oriented approach, including setting realistic goals, meeting commitments, prioritizing daily work, and persisting to achieve results.
Patient advocacy skills, including flexibility, adaptability, empathy, passion, and ethical conduct.
Process-focused and data-driven approach, attention to detail, organization, structured work habits, knowledge of operational processes, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Influencing skills, including active listening and observation and creating a shared need for change.

Responsibilities

Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
Support the Perfect Patient Experience by helping patients come into the office and ensuring they are comfortable during their visit.
Schedule appointments so healthcare providers have a smooth, productive day.
Communicate with patients and guests in the reception area during wait times.
Answer telephone calls promptly and handle them efficiently and thoroughly.
Complete all tasks on the front-office checklist daily.
Post payments to patient accounts in accordance with company policies.
Use the practice management system for patient registration and e-check-in, and keep account information accurate and up to date for each visit.
Check patients in efficiently, obtain necessary consents, notify the back office promptly of arrivals, and share pertinent patient information.
Confirm patient appointments according to office policies or at least two days in advance.
Return and resolve patient messages received from the Contact Center in a timely manner.
Participate in daily morning huddles, monthly team meetings, and other required meetings.
Understand business imperatives and how the role affects metrics.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
Become knowledgeable about and support clinician-led patient education regarding the Mouth-Body Connection.
Maintain a professional appearance and demeanor in accordance with company policies, and treat others professionally and respectfully.
Comply with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.