Receptionist

Virginia TechBlacksburg, VA

About The Position

The Office of the Vice Provost for Faculty Affairs is seeking a proactive, detail-oriented, and service-oriented Receptionist to serve as the first point of contact for Faculty Affairs and Academic Resource Management. Responsibilities of the position include greeting and assisting visitors, providing support to the executive assistant, and providing backup coverage for the main office telephone line. The Receptionist will also be responsible for managing and distributing incoming mail and deliveries, scheduling and maintaining conference rooms and the Faculty Affairs library, assisting with meeting and program planning, monitoring and ordering office supplies, and providing general administrative support. The ideal candidate demonstrates the ability to interact professionally and respectfully with a variety of individuals while fostering a welcoming environment. This position should be proficient in using various software applications commonly used in higher education setting including, but not limited to, Microsoft Office suite of products (Word, Excel, PowerPoint), SharePoint, and Qualtrics. Strong communication, attention to detail and accuracy, exceptional customer service, and a commitment to providing high-quality administrative support are essential to success in this role.

Requirements

  • Experience communicating professionally with individuals in person, by phone, or electronically
  • Experience providing customer service in a professional, educational, retail, hospitality, or similar environment
  • Knowledge of Microsoft Office applications (Exchange, Word, Excel, PowerPoint, SharePoint)
  • Experience working with a broad variety of stakeholders, including but not limited to students, staff, faculty, administrators, and members of the public
  • Demonstrated ability to maintain confidentiality and exercise sound judgment

Nice To Haves

  • Experience providing receptionist, front desk, or administrative support
  • Prior administrative experience in higher education
  • Experience coordinating meetings or events
  • Knowledge and familiarity with university policies and procedures

Responsibilities

  • Greeting and assisting visitors
  • Providing support to the executive assistant
  • Providing backup coverage for the main office telephone line
  • Managing and distributing incoming mail and deliveries
  • Scheduling and maintaining conference rooms and the Faculty Affairs library
  • Assisting with meeting and program planning
  • Monitoring and ordering office supplies
  • Providing general administrative support

Benefits

  • Professional development opportunities
  • University shared governance participation
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