Receptionist

New American Funding • Santa Ana, CA

27d • Onsite

About The Position

The Receptionist will be responsible for answering multi-line telephones, correctly routing calls, making coffee for break rooms, and other duties as required. This role requires exceptional interpersonal communication and customer service skills, the ability to communicate effectively via email, orally and in written form, and multi-tasking ability. The ideal candidate works well in a fast-paced environment and has excellent attention to detail. Intermediate computer skills (Mac and/or PC) and proficiency in Microsoft Word, Excel, and PowerPoint are necessary. The ability to follow instructions and procedures, along with experience sorting/distributing, sending, receiving/logging mail and packages, including sensitive and urgent materials, is also required. Bilingual skills are preferred but not required. A high school diploma or GED is required, along with recent customer service and/or sales experience. Experience working with mortgage loans is preferred. This job may require frequent sitting or standing for long periods of time. The physical demands include the ability to lift up to ten pounds, stand or sit for prolonged periods, occasionally stoop, bend, kneel, crouch, reach, and twist, and lift, carry, push, and/or pull light to moderate amounts of weight. The role requires the ability to operate office equipment, including a keyboard, and to verbally communicate to exchange information. Vision and hearing must be within the normal range with or without correction. The company is an EOE/M/F/D/V and a drug-free workplace. Work authorization in the U.S. must be verifiable.

Requirements

• Exceptional interpersonal communication and customer service skills
• Ability to communicate effectively via email, orally and in written form with co-workers, clients, and employees
• Multi-tasking ability
• Works well in a fast-paced environment
• Excellent attention to detail
• Intermediate computer skills (Mac and/or PC)
• Proficient using Microsoft Word, Excel and PowerPoint
• Ability to follow instructions and procedures
• Experience sorting/distributing, sending, receiving/logging mail and packages, including sensitive and urgent materials
• High school diploma or general education degree (GED)
• Recent customer service and/or sales experience
• Must be able to verify identity and employment eligibility to work in the U.S.
• Ability to lift up to ten pounds
• Ability to stand or sit for prolonged periods of time
• Ability to occasionally stoop, bend, kneel, crouch, reach, and twist
• Ability to lift, carry, push, and/or pull light to moderate amounts of weight
• Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard
• Ability to verbally communicate to exchange information
• Vision: See in the normal visual range with or without correction
• Hearing: Hear in the normal audio range with or without correction

Nice To Haves

• Bilingual is preferred, but not required
• 1-2 years’ experience working with mortgage loans preferred

Responsibilities

• Accept, sign for and distribute incoming employee mail as well as packages from messenger/courier services
• Greet visitors in a professional and friendly manner
• Maintain and restock office supplies
• Assist with other projects as needed
• Maintain a professional front office appearance at all times
• Other duties may be assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED