Receptionist (10728)

NOTCH•Enosburg Center, VT

17d•$17 - $27•Onsite

About The Position

The receptionist performs clerical duties to support providers and other healthcare workers in the delivery of services to the community. This role involves interacting with patients and care team members to provide a range of patient care services, managing patient information, scheduling appointments, and handling financial transactions at the time of service.

Requirements

High School Diploma or GED
Strong communication and interpersonal skills
Ability to juggle multiple tasks and prioritize work with good organization
Skill in exercising initiative, judgment, discretion, and decision-making to achieve NOTCH objectives
Computer skills
Ability to function within a team environment to achieve stated objectives

Nice To Haves

One year in a medical or business office preferred

Responsibilities

Greets patients and visitors
Fields and evaluates telephone calls and in-person encounters and directs callers and visitors to the appropriate personnel
Secures necessary information and documentation from patients to process visit
Reviews and updates patient data, medical records, and registration forms with patient
Assists patient to fill out paperwork if patient is unable to complete
Obtains referral authorizations as needed
Coordinates referrals for specialists and external disease management organizations
Schedules patient appointments according to established office procedures
Advises patient with routine non-medical instructions in preparation for appointment as per established protocols
Initiates reminder calls to patients prior to day of service
Answers non-medical questions within practice guidelines
Prepares encounter form (superbill) and attaches to medical record
Files and retrieves medical charts
Requests payment at time of service and prints daily audit journal
Performs end-of-day encounter reconciliation
Obtains and distributes provider schedules for daily team meetings
Maintains petty cash and reconciles the first of each month
May be required to travel to other NOTCH sites on an as needed basis
Participates in Quality Improvement projects under the direction of the Office Manager. Participation may include: participating in a new process or change, providing feedback to the tests of change, and providing suggestions for the next tests of change
Participates in training sessions, monthly and daily staff meetings
Performs other duties as assigned