Receptionist

DUTCH VALLEY•Marion Township, PA

7d•$19 - $0•Onsite

About The Position

This is a part-time position, 10:00am - 3:00pm Monday - Friday. Starting rate of $18.50hr. JOB SUMMARY Undertake all the receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. In addition, process and fulfill orders, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Requirements

Excellent phone skills
Basic computer knowledge (Microsoft Office)
Strong communication and people skills
Good organizational and multi-tasking abilities
Customer service oriented
Familiarity with office machines (fax, printer, etc.)

Nice To Haves

High School Preferred

Responsibilities

Keep front desk tidy and presentable with all the necessary material
Answer all incoming calls and redirect them to the appropriate area
Greet and welcome visitors
Answer questions and address complaints
Receive letters, packages, etc. and distribute them
Process orders (via phone, fax, mail, and email)
Provide customers with product information
Sales by phone (cross-sell, up-sell, new products)
Directly assist customers with positive resolution
Assess customers’ needs and provide solutions and alternatives to achieve customer satisfaction
Follow Customer Service Department procedures, guidelines, and policies
Other administrative and customer service duties as assigned