Receptionist

JLL•Florham Park, NJ

23d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Receptionist at JLL, you'll serve as the welcoming face of our organization, creating exceptional first impressions and memorable experiences for guests, employees, and visitors. This role is central to maintaining smooth daily operations and exemplifying JLL's commitment to outstanding service. You'll manage front-desk operations while anticipating guest needs and coordinating essential administrative functions that keep our workplace running efficiently. At JLL, we value what makes you unique and provide opportunities to advance your career from within, whether you're looking to move up, broaden your experience, or deepen your expertise.

Requirements

Minimum 2 years of previous customer service related experience
Fluency in English and local language with excellent professional communication skills
Proven ability to multi-task effectively while maintaining consistent, elevated guest experiences and accuracy
Proficiency in a range of information technology tools and platforms
Physical ability to adequately perform required job functions including lifting up to 40 lbs, bending, and moving in a manner that performs tasks safely and in accordance with approved methods
Flexibility and positive attitude in managing shifting daily priorities and high volumes of guests
Demonstrated confidence, professionalism, responsiveness, and exceptional customer service skills

Nice To Haves

Passion for creating experiences that go beyond expected service standards
Initiative to proactively address guest needs and answer questions without prompting
Personal knowledge of office services, spaces, and amenities to help guests feel welcomed and productive
Experience supporting facilities management or annual management plans with key performance indicators
Ability to perform ad hoc facilities assignments as needed
Strong organizational skills with experience managing multiple administrative systems simultaneously

Responsibilities

Enthusiastically welcome guests, anticipate their needs, and assist with arrival, office orientation, and departure while maintaining a warm, welcoming personality regardless of volume or time of day
Track and manage all visitor traffic including vendors, visiting employees, and guests; print visitor badges and coordinate security access cards for employees and vendors
Manage parking and vehicle logs, records, and coordinate event guest arrivals with professionalism and attention to detail
Handle incoming and outgoing courier services, packages, and mail while maintaining accurate records and efficient distribution
Support employee on-boarding and off-boarding tracking processes in collaboration with team members
Multi-task efficiently in a fast-paced environment while maintaining impeccable attention to detail to ensure accuracy across all front-desk operations
Collaborate with team members to identify trends in guest services, develop best practices, and create streamlined processes that enhance the overall guest experience