Receptionist

Cushman & Wakefield•San Francisco, CA

2d•Onsite

About The Position

The Receptionist is a key member of the Cushman & Wakefield onsite account team for the client and plays an important role in shaping the day-to-day workplace experience for employees, guests, and visitors. This individual serves as the first point of contact for the workplace through in-person interactions, phone communication, and visitor support. The Receptionist is responsible for creating a warm, professional, and welcoming experience while supporting workplace operations, employee needs, and guest services throughout the day. We are seeking a collaborative and service-focused professional who takes pride in delivering a high-quality customer experience and creating positive interactions for everyone entering the workplace.

Requirements

Minimum of 2 years of related work experience in front-of-house service or other high-touch service environments; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the role.
Comfortable corresponding with executive-level clients, VIP guests, and individuals at all levels.
Exceptional emotional intelligence, empathy, hospitality mindset, and interpersonal awareness.
Detail-oriented, highly organized self-starter with the ability to manage multiple priorities in a fast-paced environment.
Maintain a “can do” mentality with the ability to adapt quickly and respond professionally to changing workplace needs.
Demonstrate integrity, accountability, professionalism, discretion, and strong customer service instincts.
Project an approachable, polished, and professional image in personal appearance, manner, and demeanor.
Ability to remain calm under pressure while confidently managing high-volume activity and workplace interruptions.
Strong verbal and written communication skills with the ability to provide clear, professional, and service-focused communication.
Ability to successfully use Slack as a primary communication tool, along with Google Workspace and other workplace technology platforms.
Comfortable using ticket management systems such as Jira and able to quickly learn new systems, tools, and applications.
Strong team player with a collaborative mindset and willingness to support workplace operations and special projects as needed.

Nice To Haves

College degree and/or related experience and training preferred.

Responsibilities

Provide a warm, professional, and welcoming experience for all employees, guests, executives, vendors, and visitors entering the workplace.
Serve as the first point of contact for the workplace through in-person interactions, phone communication, e-mail, and Slack messaging.
Ensure a smooth and seamless employee and guest experience by communicating warmly, clearly, and effectively while providing timely support and direction.
Maintain consistent front-of-house coverage during business hours and remain readily available to support employees and visitors.
Build trusted relationships with employees, executives, cross-functional teams, vendors, and workplace partners.
Support high-profile meetings, executive visits, VIP guests, and onsite events by assisting with logistics, catering coordination, room readiness, supplies, and hospitality support.
Support workplace events, employee engagement initiatives, and special onsite activities as needed.
Perform general office and workplace support duties, including mail handling, shipping coordination, wayfinding support, office tours, and logistical assistance.
Provide professional, timely, courteous, and accurate service while maintaining strong knowledge of workplace operations, amenities, and protocols.
Maintain ownership of the front-of-house appearance, cleanliness, and readiness while proactively identifying and escalating workplace concerns or maintenance needs.
Regularly collaborate with Security and workplace partners to support front-of-house operations, visitor management, and safety/security protocols.
Support Lost & Found, luggage management, visitor check-in processes, and other front-of-house operational procedures.
Learn quickly, follow detailed processes and procedures, and independently solve problems using available resources and sound judgment.
Utilize workplace technology, communication tools, and software platforms necessary to perform daily responsibilities.
Perform daily operational responsibilities with initiative and accountability, including opening/closing responsibilities, stocking supplies, completing requests, and meeting deadlines.
Support cross-functional workplace initiatives and assist with special projects, operational tasks, and team priorities as needed.